ComplaintsforFitness Premier
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Fitness Premier charged us $320 for personal training sessions that were not authorized nor did we receive them. 2 sessions were authorized and found to be sub-standard, Cancelled out contract with them on March 1 with the knowledge that the "club fee" of $41 each would be charged to our account. Nothing was ever mentioned about the personal training fees, they charged out March credit card statement another $320 even though not authorized and account had been cancelled. I protested the amount to the credit card company and after MANY phone calls/letters Fitness Premier is now stating to credit card company they have credited our club account. We don't have a club account we are no longer members of this club. I have called and left at least 12 messages to a ********************************* phone ********************* with no response from her or anyone else at the "corporate" office. All I want is my $320 back for services we did not authorize or use.Business response
07/10/2024
I have spoken to *************** on a few occasions, I had informed her the charge was made in March, she then disputed it with her credit card company so it was returned back to her **** in April. We have ran several reports and even contacted our billing company and no other charges have been made to this credit card. She had said she was going to call the credit company again to see where her credit was. I have returned several calls and left messages, the most recent was on 7/8 but have not had any returned calls. I told her at this point I would need to see the credit card statements to see the codes associated with the charges to investigate further but have not seen the statements. I have attached the service agreement that was signed agreeing to these charges. I have also attached the receipt of the refund. ******** has called her multiple times as well with no return phone calls. We do not like having unhappy clients but from our end everything appears to be cancelled and refunded. I would be happy to investigate further once I see the credit card statements.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.