Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 6/1-23 I got an oil change for *****. During which time a mechanic approached me to tell me the nut was put in wrong and stripped and bent and whoever did the oil change last time messed it up it would cost **** to replace I agreed even though it was G&l who did the last oil change within two days after service I noticed a leak I took my car back to g& l to have them fix this they couldnt get me in until 6/12 I was charged ****** the crack in the pan was next to wear the bolt screwed in I was also informed they knew it was leaking when it left after the first oil change but didnt tell me. They completely dismissed my plea for them to pay for it completelyBusiness response
07/24/2023
Customer brought the car in for a oil change, after the oil was changed, the customer came back in with a oil leak, we looked a it, and the oil pan had a crack in it...Not from us changing oil, it is a factory defect, They tried to blame us for the problem, so we sold them the oil pan at our cost and just charged them labor,Customer response
07/24/2023
Complaint: 20308182
I am rejecting this response because:I have been getting my oil changed there for over 3yrs same vehicle and pan you can see the crack is right next to wear the bolt bets screwed in clearly their fault there was no leak prior to them changing my oil
Sincerely,
***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
119 E 23rd Ave
Coal Valley, IL 61240-9514
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.