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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a new furnace installed in October of 2022. Since then I have had 9 service calls on the heat pump. Now, I'm to the point where the calls are not returned by the owner. We haven't been able to get anything resolved. He has called the manufacturer (*****) but I haven't heard back from the hvac owner. The owner said that ***** would come out but that's all I have heard. Also, I was assured that the new unit would lower my utility bills which it has not.Customer response
03/23/2023
Things have been resolved to my satisfaction. The business said they will take care of everything promptly and efficiently. Thank you BBB.
Business response
04/04/2023
We have been in constant contact with this customer as well as representatives from *****. I have made another trip to his home and we have discussed his equipment and his understanding of what he is seeing on his thermostat. After discussing the thermostat and explaining that his unit is operating normally, he has retracted his original statement. He made the additional statement under is original "desired settlement" statement. I have attached a copy of the statement in the letter I have received from you in the mail.
Please let me know if you are needing any additional information from me.
Thank you.
****** ** *******
Customer response
04/10/2023
Complaint: ********
I am rejecting this response because:
My problem with company is not that we didn't understand the thermostat, it's because his installers never hooked it up right and it's taking them 6 months to work out all of the issues.
Sincerely,
***** ******Business response
04/11/2023
We were under the impression that *** ****** was no longer having any issues with his equipment. If he is still having an issue, we would be happy to address any such issues.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.