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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered 3 quarter inch clean stone. I ordered 2 1/2inch tons to be delivered to my home address. They delivered tiny not 3 quarter inch tone filled with dirt. When I called them they said there is nothing they can do about the size. That is what they had delivered from the quarry. That the man who delivered it had delivered a load of dirt prior to my delivery and had not cleaned out his truck. They refused to come and remove the dirty stone, saying they had no way of coming to get it. They refused to refund me the cost of the dirty stone. They only offered me 50% of my delivery charge. I did not get what I ordered. I either want my money refunded or I want them to come and get the dirty stone and give me what I ordered. I paid $183.78. I was not home when they delivered it.Business response
08/22/2023
We credited this customer 60% for the additional fines, and she used the material for her job. She seemed satisfied with the response then, prior to filing the complaint with BBB.
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Contact Information
800 N Bluff Rd
Collinsville, IL 62234-5818
Business hours
Today,9:00 AM - 2:00 PM
MMonday | 7:30 AM - 5:00 PM |
---|---|
TTuesday | 7:30 AM - 5:00 PM |
WWednesday | 7:30 AM - 5:00 PM |
ThThursday | 7:30 AM - 5:00 PM |
FFriday | 7:30 AM - 5:00 PM |
SaSaturday | 8:00 AM - 4:00 PM |
SuSunday | 9:00 AM - 2:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.