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Jones C A Inc has 1 locations, listed below.

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    Business ProfileforJones C A Inc

    Home Builders

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8814 Summer Rd, Columbia, IL 62236-3502
    BBB File Opened:
    3/14/2006

    Industry Tip

    BBB Tip: Find the right home builder for you

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/13/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 04/27/2022 we contracted with CA Jones, *** for the purchase of a home under construction. As per Addendum 'B" some options were included in the purchase price to include insulated garage doors for an increase in price of $720. In the middle of May non insulated garage doors were installed and we contacted CA Jones at this time. We met with ********, the CA Jones rep, at the property. We were told at that time their sub would replace the panels. On 06/15/2022 the item was put on the punch list. We closed on the house on 07/05/2022 and the missing insulated garages were moved to addendum "C" to be completed in 30 business days. We have since contacted them several times and were told they had a call in to ******** doors or would contact them again. We are getting nowhere. PROPOSED RESOLUTIONS: (1) CA Jones have their sub install the insulated doors as contracted. (2) We received 2 estimates so we can get the proper doors installed and lowest bid was $4282. Have ** Jones write ** a check for$4282 to replace the uninsulated doors with insulated ones as per contract.A refund of the $720 is not an option as this amount will not make us well.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Heather M

    2 stars

    10/08/2021

    CA Jones has not been the best builder to deal with. We moved in our home a little over a year ago. We have submitted multiple warranty requests. 2 are still outstanding. One of these in particular has been opened months ago (around June 2021) with multiple attempts of communication from our end. Once in a while we will receive a phone call or email stating work will be done and someone will contact us. This still has not happened. The communication channels do not work and anyone you talk to wants to point fingers at the next guy. This is not the way to treat a customer that has hired you to build them a home for their family.

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