ComplaintsforInspiranza Designs
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Complaint Details
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Initial Complaint
04/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Hello, I purchased a ring on March 19th, for the price of *****. I ordered a size 8 as I already knew that I cannot fit a size 7. But when I received the order on the 27th I saw that the company sent me a size 7 instead. I called and left a message on their answering machine, and received a email the next day telling me that I could not return or exchange the item, because it was a final sale item. Which I understand that I cannot return it for a refund, but the fact that they sent me the wrong size, and I cannot ever wear this ring is in my opinion wrong on so many levels. Their website says satisfaction guaranteed! I responded to their email, with no response back from them, seems very unprofessional and kind of scammy. I just want a fair solution. I bought that ring with my hard earned money for myself for my birthday. And now Im supposed to just keep something I will never be able to wear? That is the same thing as throwing my money away. Please help me with a solution.Business response
04/02/2024
Hello **** -
I am so sorry that this order has caused any kind of distress, that is never our intent. In checking your order, the invoice shows a size 7 was ordered. You can confirm this by checking your order summary/invoice which is provided immediately when you click submit on your order. It could be that you accidentally clicked the wrong size as we do not edit orders. After you left a voice mail advising you received the ring and it doesn't fit, our standard response is that Outlet items are final sale. That information is provided on the website in the Outlet Section and on each Outlet Product. This would have been the response that you received from customer service. You then sent an email expressing your displeasure yesterday with this decision. Generally we do not allow exchanges or refunds on orders that were placed in the Outlet due to the final sale nature, but we do not want you to have something that you cannot wear and enjoy. **************** was in the process of checking with her supervisor to determine a resolution since you were unhappy with the response. I believe you should have a response that would have arrived this morning stating that we would allow you to return the item for a store credit. We only want you to be satisfied with your purchases from Inspiranza and I hope this resolves your issue. We thank you for being our customer and appreciate you!
Kind regards,
*****, Co-Owner of Inspiranza Designs
Customer response
04/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
04/12/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On March 23, 2022, I made a purchase from Insparanza Jewelry Company for 6 Sterling bangles for gifts on Easter. It STATES, allow 2 weeks to be delivered. It’s April 12th. I have not received my purchase. (This is the second purchase I didn’t receive on time) I call this Company. I spoke via telephone to ******. She told me I wouldn’t be receiving my bangles by April 17th or the two weeks as stated , because of supply in demand??? I requested a refund.Business response
04/14/2022
Customer called on 4/12 inquiring about her pre-order of 6 My Go To Bangles. The bangles were stated to allow approx 2-3 weeks weeks for shipping. The bangles were ordered on March 22. All of our pre-orders are approximate. We do try our very best to ship within the time frame that is states but at times things are out of our control like international shipments, especially during these times. Customer states that she is waiting for a refund but as we stated to her on the phone when she called, we processed the refund that same day. There is nothing more that we can do. The refund was processed. We apologize that we were not able to deliver in time but the refund was promptly provided when the customer asked.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.