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Complaint Details
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Initial Complaint
06/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Fence was installed incorrectly, called them was told the manager was going to check it out. He did told us it would get fixed with in 2 days. Nothing happened, called them back they said the next two days youre scheduled, again nothing happened. Been calling calling leaving messages no calls back. I even said we still owe you money its a 30 minute job so we can be done and pay the rest of the balance. Nothing its been since beginning of May it started. Thank you ***************************** ***************************Business response
06/21/2022
Good Afternoon,
We have a crew scheduled for these repairs to be made 6.22.22 weather pending. At the very least we will have this repaired by 6.24.22. Thanks
Customer response
06/24/2022
Complaint: 17427506
I am rejecting this response because:Because the keep giving ** days that theyll show up but no one does, not even a call while we wait. Very unprofessional, Im actually sick of it!!! Weve been given many dates only to have no one show up nor call like I said. Just stringing us along!! Will NEVER recommend these people to anyone!
Sincerely,
*****************************Customer response
08/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Contact Information
320 W Lincoln Hwy
Cortland, IL 60112-8419
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.