Business ProfileforRF Pool Restorations

Failure to Provide Warranty Service: RF Pool Restoration restored my inground pool steps at our residence on 9 Jun 2023. On 28 Sep 2023 it was identified the finish on the steps was coming off and discharging into the pool water. *** ****** with RF Pool Restoration was notified via text on this date with photos. He text me back on 29 Sep 2023 and I spoke with him. Our pool was being winterized by another pool contractor on 29 Sep 2023 so the water was lowered for winterization. Mr. ****** stated he would come take a look on the afternoon of 29 Sep 2023. I was able to drain at least “another" 10,000 gallons of water in anticipation of his arrival (he was notified of this) so he could fully inspect the the entire pool staircase. He did not show nor did he call. I left him a message on 29 Sep 2023 via text and voice mail. He text me at 10:05 pm that evening that his day did not go as planned and that he would call me on 30 Sep 2023 while traveling to Kentucky. He did not call me or respond to text on 30 Sep 2023 or to my text on 31 Sep 2023. I left another voice message for Mr. ****** on 3 Oct at 10:59 am and have not ever hear back from him as of the date of this complaint. I feel the workmanship was faulty and I believe I am due to have my money returned. I will now have to incur the cost of re-filling my pool up to the appropriate level for winterization and having the pool liner restretched. The pool must be fully winterized due to the time of year. These additional charges (without being able to address the damaged area) was a total waste and would not have been incurred had Mr. ****** kept his word and returned to address the damage as he stated. His silence in making good on this matter is unprofessional. (Note: A two year warranty was written on the receipt which is valid until 9 Jun 2025).