ComplaintsforCountryside Mitsubishi

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This dealership and its mangers have ignored me and have failed to take responsibility for a we owe agreement when I purchased vehicle from them . I have all correspondence saved and ready to share of their lack of response and them failing to honor our we owe agreement.

  

  Business response

  02/08/2024

  Please find attached response to complaint. Original tracking info attached as well. 

  Customer response

  02/09/2024

   
  Complaint: 21180974
  
  I am rejecting this response because:

  Here is the issue. The emblem on the steering wheel is metal and its dented. It is located above the airbag. In order to properly replace the emblem, a new airbag needs to be replaced as well since they are connected. The dealership does not want to do this because it is too expensive for them. They are now trying to give me a sticker to put over it as a bandaid and that is not a true replacement. Even if I would accept this, which I am not, its not even the same color. They are trying to just put a sticker over a real steering wheel badge. I am happy to send a photo so you can see. The other issue is since this is above the airbag, I wonder if the fact that mine is dented will effect the airbag?

  
  Sincerely,
  
  ***************************

  

  Business response

  02/13/2024

  The We Owe agreement was only valid for 30 days from purchase. We had no communication from ************** until December 2023.As a goodwill we have reordered the emblem. This is the proper emblem for her make and model vehicle. If ************** would like to have the emblem installed she can contact the dealership at any time to make an appointment. 

  Customer response

  02/13/2024

   
  Complaint: 21180974
  
  I am rejecting this response because: I have been reaching out to numerous people at the dealership and everyone has either lied or given me the run around because the higher *** did not want to replace it properly. Please let me know where I can forward all messages. I didnt just reach out until December like they stated, its actually been more like two years. Please see messages dating back to may!! I contacted one of the managers ***** and also the finance manager *****
  

  
  
  Sincerely,
  
  ***************************

  

  Business response

  02/13/2024

  Unfortunately, ***** and ***** are no longer with the company. 

• Initial Complaint

  12/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date of transaction: 10.28.23 Amount paid: $42,000 I was told that the vehicle had recently received new brake pads.In less then a month of driving the vehicle I received a notification from the car stating that the brake pads needed to be replaced. The sales lady told me that if the brakes needed any work it would be covered since I purchased the vehicle under the impression that the brake pads were in new and a good condition. The dealer scheduled an appointment with their other dealership where I was informed that they wouldn't be covering the brake pads because I was sold a used vehicle under false pretenses, and we forced to pay $1,500 to have the brake pads and roaders replaced on the entire vehicle. I was also told at the time of payment that they only accept cash or credit which wasn't listed anywhere in the facility.

  

  Business response

  01/02/2024

  A settlement has been agreed to and signed by ****************. Please see attached. 

  Customer response

  01/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dear Better Business Bureau,I am filing a formal complaint against Countryside Mitsubishi for unethical business practices during a recent transaction. On August 9, 2023 I purchased a 2022 Mitsubishi Outlander from Countryside Mitsubishi. I encountered significant issues that raise concerns about the dealership's business practices and their impact on my rights as a consumer, their fairness, and most importantly their integrity. On August 8th upon test drive it had to be jump started and a System Malfunction displayed. Upon disclosing this to the salesperson, *****, we were informed that they will look at this issue for us. We did not want to continue with transaction and said we will be back the following day in order to allow them to fix these issues. Starting in the am we received texts from the dealer to confirm we are coming in to which we said Yes however asked if the issues with the battery and system malfunction have been resolved to which ***** said She will have her team verify. At that point we received a text message from ************************** saying he will investiage this ASAP. At this point we received confirmation from the dealer that the issue was fixed and upon arriving we received affirmation that the issue has been resolved. We continued with the transaction and upon leaving the lot the System Malfunction light came back on. I have notified the dealer of this issue right away and was asked to bring the vehicle back in. At that point we agreed the vehicle will be brought in the following monday. Upon arrival I was informed that as I did not have an appointment they will not be able to service the vehicle. After speaking with ********************* it was decided that they will come pick up the vehicle from us in 1-2 business days and get the issue resolved ASAP. At that point nobody picked the vehicle up and after calling ************** we were Always sent to Tonys voicemail. After Finally managing to pick up the car on August 31st over a week after promise date the car was in service. At first we were told it was a sensor, than issue with key and lately issue with battery draining car. On September 5th we received a call saying the car was fixed and is ready to be picked up. As we drove the car off the lot the light came back again. We went back to the dealer Where **** said he will have to put us back in a rental and apologized because they Should not have called us to pick up the vehicle. We asked for options to trade/return or the ability to speak with someone above him however were denied by ****. The car stayed at the service center and Finally on September 16th we received a call from **** that the car is ready and Can be picked up. After arriving at the dealership to pick up the car we were informed that the issue was not resolved as the car has an aftermarket windshield which was most likely replaced by the previous owner however they have recalibrated the sensor associated with such and hopefully light will not come back on. At this point again we asked for options as to return the car as there was No mention of an aftermarket windshield prior to the sale. **** replied that someone above him will contact me the following monday which they Never did. Also, at this point we were informed three different times the issue has been fixed. **** however stated that this car was sold as is and there is Nothing that Can be done with regard to this as the owners Are not willing to spend $2.5k to have this fixed (Although we were told ************** they have fixed such including prior to the sale) which was over a month after we purchased the vehicle. We have also asked ************** to receive paperwork as to what has been done to this vehicle while at service however each time we asked we were matched with silence. We Are asking the dealership to fix the issue at hand as we would not have purchased the vehicle with the knowledge of this vehicle not being fixed. We believe the dealership has created false/deceptive advertisements as the vehicle was advertised as coming with the lane assist/front Collision system but in reality did not work at all. We also believe there was a lack of honesty on the dealership side as they did not fix the issue however stated that such has been done **************. Such practices make me feel uneasy about my rights as a consumer and with that said I kindly request that the Better Business Bureau investigates Countryside Mitsubishi's unethical practices, and misleading disclosures in order to hold Countryside Mitsubishi accountable and also to prevent such from happening in the future.

  

  Business response

  10/11/2023

  I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. My deepest apologies for any inconvenience we have caused you. We are taking every step possible to resolve this issue. Please see attached repair order dated 8/31/23. 4 services were completed this day, all covered under Mitsubishis warranty. In the process of performing these repairs it was discovered this vehicle had an after market windshield installed prior to Countryside Mitsubishi purchasing the vehicle. This after market windshield is causing the issue with the lane assist/front collision features. We are working with Mitsubishi to get this repair covered under warranty. Our GSM, *********************,, will be reaching out as soon as we have a response from Mitsubishi corporate with a resolution. 

  Customer response

  10/13/2023

   
  Complaint: 20688595
  
  I am rejecting this response because:

  I am rejecting this response as we were already informed by ********************* and Mitsubishi Corp on 10/2 that they will not cover this under warranty as the windshield was replaced by prior owner and the windshield used was aftermarket. It seems like we are being held accountable for getting this fixed and paying out of pocket although we were informed multiple times the issue has been fixed.  Also, any services which were performed were not for anything which we stated was wrong with the car on our end but rather all the recalls the vehicle had.  As stated prior we were told multiple times the issue with the assist/front collision system malfunction has been fixed (Day prior to purchase, 9/5 and 9/16). If we knew the vehicle was not fixed prior to making the purchase we would have not bought this vehicle, but rather went with a different option and we were very clear about this with ***********  On top of that, we informed the dealer during the test drive that there is an issue, we gave the dealer time to fix this issue or inform us of not being able to do so, they told us they will look into this issue, than they said they fixed this issue without actually looking at the car, as there was actually nothing done to this vehicle prior to us buying it. This to us as consumers, makes us feel rather uneasy and such lack of integrity on this dealers end, and the way they handled this whole situation suggests to us deceptive practices. With that said, we want this dealer to be held accountable and perform the necessary fix as they stated they did. There is also mention of a repair order dated on 8/31 however the vehicle was picked up on 9/5 as we were told issue was fixed. Upon leaving the lot we noticed the issue was not fixed and vehicle was left behind as **** said they will need more time to investigate what the actual issue is. Your response claims that on 8/31 four repairs were completed upon which it was discovered that the windshield was aftermarket, which is blatantly false. This was not the case and this leads us to believe that we were told the vehicle was fixed prior to making the purchase while nobody even took a moment to investigate this issue. Also, to reiterate at no point upon picking the vehicle up on 9/5 were we told that the issue resides with an aftermarket windshield but rather we were informed that they do not know what happened and they will need more time to investigate and fix issue for us. What I would like to know is what happened with the vehicle from 9/5 until 9/16 when the vehicle was ready to be picked up?  If dealership already knew the car had a replaced windshield which was aftermarket why would they not let us know on 9/5? As stated, we do not want anything from this dealer other than them to fix what they have stated they fixed prior to us buying the vehicle. No other solution to this case would be satisfactory at this point as we asked for other solutions such as ability to return the car or speak with owner **** however were refused the right to do so each time we asked.
  
  Sincerely,
  
  *******************************

  

  Business response

  10/31/2023

  attach our response

  Customer response

  11/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have asked this business on several occasions to stop sending me mailings as I dont want any dealing with them. *** asked to be removed from the mailing and call list and keep getting mailings and calls. This business has been nothing but a headache and does not respect me as customer and does not stand behind their products and services. So I do NOT want any kind of contact from them. Its at a point where this is becoming harassment. Please leave me alone and stop contacting me. I am not interested in trading in the vehicle that I have for another vehicle from this dealership. I will not be returning to have any work or service done on my vehicle. So stop contacting me.

  

  Business response

  08/30/2023

  this in regards if ******************************* complaint, we would like to apologize to you for the inconvenience and i assure you that your contact information will be removed from our system for no further contacts. My name is ******************* I am the General manager for Countryside Mitsubishi feel free to reach out to me if you have any further questions  **********. 

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2023 Mitsubishi Outlander SE from the dealer on April 8th. The buying process was excellent! After purchasing another vehicle from a different dealership we were given 2 keys (which I believe is standard practice). We realized, upon a thorough check, we never received a 2 nd key from Countryside. We immediately called out sales person, ***** , and she insisted we got a second key. After repeatedly telling her we didn't , she said, sales can't touch the 2nd key but finance has to give it to us. We then called ****** (finance). He replied to a text and said he'll look into it. He advised we contact our sales person ( which we did ) and sales manager. We then emailed ***** (sales manager) and explained the issue. When we didn't hear back from either one we emailed the general manager. Again , no reply. About a week to 10 days after the initial call ( we wanted to give them a chance to rectify), I called to speak to *****, he's off but ****** was in charge so he took the call (June13). After explaining to him the issue , he said he heard all about it and they looked and checked everywhere and they don't have it. I explained I wouldn't be doing this if I had it all along, so he said he will talk to the general manager the next day and call me. Again 2 days later and no word from no one. Side note the email addresses used were directly from Countryside Mitsubishi website.

  

  Business response

  06/23/2023

  We understand there is a lot going on during the car buying process from paperwork to cleaning a trade vehicle to the overall excitement of obtaining  a new vehicle. It is our policy at *********** ********** to deliver the second key to the buyer at the time of sale. **************** has purchased 2 vehicles with our auto group. Upon purchase of his second vehicle at our *********** store on June 3, 2023 it was realized by **************** that the second key from his first purchase, at our Countryside location on April 8, 2023, had been misplaced. Every effort was made to locate the key at our store but we were unsuccessful. As a gesture of goodwill we have purchased a second key for **************** at no cost to him. Our sales manager ****** spoke with **************** on June 22, 2023 to set up an appointment for the key to be programmed as the vehicle has to be present to complete this. **************** stated that he will call back when he is able to come in so we can get the key programmed for him. 

  Customer response

  06/26/2023

   
  Complaint: 20193486
  
  I am rejecting this response because: Getting communication to set up an appointment appears impossible. I called ****** back on June 22nd AFTER work which i told him i would do, only to get a voicemail , which I left a detailed message stating I have a couple questions. 1 being what's the change.?Which now I see is free. 2nd is how long will it take? And 3rd can it be done Saturday the 24th. As early as possible. With no return call or email or even text , Saturday has passed. IF I can get in THIS Saturday July 1st as early as possible and given an estimated time for completion I would be more than happy to be there. If only someone would contact me. I cannot get calls at work so from 6:30am until 4:00pm I am unavailable. After 4:00pm I will always answer. On a side note , for the record, we never received the key thus we didn't misplace and blame Countryside Mitsubishi. Hopefully this clears things up a little.

  
  Sincerely,
  
  *********************

  

  Business response

  06/28/2023

  Again, we apologize for ******************** key being misplaced during the time of sale. We have purchased a key at cost to **************** as a goodwill. We have attempted to contact **************** numerous times with no answer. Our general sales manager, ******, left a detailed message regarding the need to make a service appointment so the key can be programmed. ****** left his personal cell number so **************** could reach out  when it was convenient for him. ****** has not gotten a call back. We are able to fit **************** in for a service appointment to program the key this Saturday 7/1/2023 at 11am. Please confirm this appointment. 

  Customer response

  07/02/2023

   
  Complaint: 20193486
  
  I am rejecting this response because: the numerous calls to me were made to the wrong number. The detailed text was also the wrong number. The number ****** used to get a hold of me while I was at work was not used again until my wife called him and he finally answered the phone. Since this time ****** has been in contact. The Saturday appointment had to be cancelled due to my work and my wife had a previous commitment. I made an appointment myself for July 10th at 8am. I shared this with ****** and now just waiting to hear back from him. I'm slightly concerned if service will have the fob and that I will not be charged for this service. As soon as ****** confirms, I will definitely be there on the 10th.

  
  Sincerely,
  
  *********************

• Initial Complaint

  06/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau,I am filing a formal complaint against Countryside Mitsubishi for unethical business practices, excessive credit inquiries, and misleading disclosures during a recent transaction. I believe that Countryside Mitsubishi's actions have violated consumer protection standards and require your immediate attention.On April 20, 2021, I purchased a 2018 Audi Q7 from Countryside Mitsubishi and paid $7500. However, I encountered significant issues that raise concerns about the dealership's business practices and their impact on my rights as a consumer.Countryside Mitsubishi failed to provide complete and accurate disclosure of finance charges, violating the Truth in Lending Act. They did not inform me about the need for a down payment or the obligation to pay for my own insurance, which should have been included in the finance charge. This lack of transparency suggests deceptive practices.They also neglected to inform me of my right to rescind the credit transaction within three days, violating the Consumer Credit Protection Act. Their failure to disclose this important information eroded my trust as a consumer.Furthermore, Countryside Mitsubishi conducted multiple credit inquiries during the transaction, resulting in excessive inquiries on my credit report. These inquiries negatively impact my credit score and future credit opportunities. Their irresponsible credit checking raises concerns about their commitment to fair and ethical business practices.I kindly request that the Better Business Bureau investigates Countryside Mitsubishi's unethical practices, excessive credit inquiries, and misleading disclosures. I urge you to take appropriate enforcement action to hold Countryside Mitsubishi accountable, ensure compliance with consumer protection laws, and secure appropriate compensation for the financial damages I have suffered.

  

  Business response

  06/15/2023

  Please find response and supporting docs attached 

  June 14, 2023
  Re: ID# ********                                                                                                                                                                                                                                                                                                                                        ****************************;                                                                                                                                                                                                                                                                                                                                               VIN *****************
  
  To whom it may concern,
  
  Please find all documents attached pertaining to said complaint made by *********************************
  A copy of the bank contract is attached outlining finance charges and disclosing the $7000 down payment made by ********************. The top box of the contract also describes the truth and lending act. This is signed by *******************. A receipt of down payment was given at the time of sale and is attached for reference.
  Confirmation of accidental physical damage insurance form is attached also signed by ********************. This form describes the need for the purchased vehicle to be covered by insurance.
  Attached is a copy of the credit application signed by ******************* giving the dealership permission to run his credit.
  The right to rescind does not apply to ********************** purchase as this right only applies to offsite deliveries in ********.
  
  
  ****************************;                                                                                                                                                                                                                                                                                                                                                Agent                                                                                                                                                                                                                

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On May 5, 2023 I called Countryside Mitsubishi about a specific Outlander PHEV listed as newly arrived. I was told it on the lot and would be cleaned and ready for a test drive when I arrived. When I arrived I was told the car was not on the lot, I drove 90 minutes. We agreed on a car and a price(the advertised 2k) below sticker. When they came back with the "quote" I noticed a fee of 3K for a dealer maintenance package and a low balled trade in price. When I inquired about the ****************** Package I was told this as included and the added cost would be removed(I never did receive info on this), they then offered 1k more for the trade. I agreed. The Loan officer, who was awful, essentially called me an idiot for refusing all of the warranties and extras. Finally I'm in my new car getting ready to pull out and the finance guy comes running out saying he made an error and I need to re-sign papers. I noted that the loan payment increased and he said it was due to an input error. He rushed the paperwork and gave put it in an envelope and I was on my way. Upon reviewing this documentation, I noticed that they increased the price of the car above the agreed amount. I did speak with *******************************, the sales manager. He was promised to get the signed quote sheet and call me back within the hour. It has been one week(and I have left 2 additional voicemails since) without the response.

  

  Business response

  05/25/2023

  We apologize for the experience had by ****************. We have since reached out to him to explain and rectify the situation. Please find a signed settlement agreement between Countryside Mitsubishi and ****************. We have agreed to refund $1442.51 to ************** on behalf of ****************. In return **************** has agreed to retract his BBB complaint. Supporting docs are attached. 

  Customer response

  05/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mitsubishi *********** located at ************************ at the Countryside, ** never gave me my bill of sale at the time of purchase. All I remember is the ***** who was the finance guy scrolling through a bunch of paperwork on the tablet and I signed my name. I dont remember signing the bill of sale nor looking at it. ******************************* who is the Volume Car sales manager scrolled through the documents and just told me to sign my name and that my APR will be ****% The attached paper work is what I received as the final price on my car. And if everything was being recorded at the finance department as ****** said, none of this shouldve ever happened to me. If paper work as well as email communication is what you need in order for me to prove my case I will give it to you. I am just one person so if I am not being heard here I will take matters further to the **** I am just climbing the ladder. As you can see I have attached the final price of the car ****** showed me. The total price of my car was suppose to be $21,889.00 with my $1000 down payment. I was very furious when I found out this document was not my Bill of Sale. I found out this was not my bill of sale once the *********** Account was opened in my name. $25,027.33 was what I saw as the todays payoff and the principal balance as $24,998.52. I have a attached a picture of the car listed price and the auto loan that was opened in my name. I immediately went up to the car dealership and spoke with ***** and ******* about this. I was BEYOND confused! Ive also attached the paperwork of the warranty and gap insurance being canceled. This is what I call HIDDEN FEES.

  

  Business response

  03/13/2023

  BBB Complaint# ********
  Re: ******************************
  
  To Whom it may concern,
  
  We are in receipt of the BBB Complaint regarding ******************************, complaint# ********. Please find all documents attached pertaining to said complaint that will address the main points in the complaint. Please find the customer signed bill of sale attached which will itemize the $18,950.00 agreed upon sale price. In addition, the signed Bill of Sale will show the products purchased by ******************************. The $995.00 GPS, $2,500.00 *************** contract, and $945 ************* premium. It will also reflect the state collected fees and $1,000.00 deposit receipt.
  
  Please find the cash receipt reflecting the $1,000.00 collected, the signed final acceptance document reflecting the acceptance of the vehicle service contract and gap insurance, the signed GPS protection document, the signed vehicle service contract document, and the signed gap insurance document.
  
  Please do not hesitate to contact us with any further questions. 
  
  Best Regards,
  *******************************
  

  Customer response

  03/14/2023

   
  Complaint: 19537414
  
  I am rejecting this response because: 

  The subtotal price of my car without those hidden fees on my contract was suppose to be $20,308.24 
  With the state, county, license plate and other fees the cost was $22,543.52. I made a $1,000 down payment toward the  car and my final price was suppose to be $21,543.52. The hidden fees were placed on my contract without my knowledge. I went through h*** getting them off my contract. I live 1hr from this place. The finance department had to have forged my signature on these documents. They look copied and pasted from a computer generated system! 
  My signature looks the exact same. As you can see I had to take time out of my day to go back and forth to the dealership to cancel the warranty and gap insurance! I had no idea it was in my contract to begin with! *********** says, Ive paid $25,027.33 and I am not happy. From looking at the contract $25,027.33 looks a lot different from what I see in this contract. Tell me why was the total pay off $25,027.33?? I dont see a document stating this price in any of the documents given to me. 
  Please see the attached document from the dealership and *********** when they FIRST opened my account ON DAY 1. In total I paid *********** $25,027.33 which is not what I agreed upon and that is not mentioned in the contract with those hidden fees. 
  
  Sincerely,
  
  ***************************

  

  Business response

  03/20/2023

  We have provided all of the pertinent documentation regarding this transaction. All documents were presented legibly, acknowledged,agreed to, and signed by the customer. Multiple times. Optional products may be cancelled and if the customer chooses we will process such cancellations immediately upon receipt of the proper documentation. All proceeds will then be remanded to the lending institution as required. Please see attached check copies for service contract and Gap 100% refunds to Capital One. 
  

• Initial Complaint

  02/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They need to stop running their scam in the mail claiming you won $1000 cash to get you in the door. This is illegal in ******** according to the following law: (815 ILCS 525/30). When you go to claim the prize they give you the runaround and a $1 lotto ticket as compensation for your wasted time. This has happened to my brother and at least a few people according to ************'s Yelp review.

  

  Business response

  03/14/2023

  see attachment 

• Initial Complaint

  01/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car ( 2008 Mitsubishi Endeavor) for an oil change to Countryside Mitsubishi on 11/14/22 at 9 am. The service was completed at 10:30 am. Once I started my car, smoke and a burning smell began coming out of my air vents. While in the parking lot I called the dealer and explained the problem, the service advisor (**************) told me he checked with the technician and said " he spilled oil on my engine, he did his best to clean it up, but its not a problem you just need to drive the car till the oil ***** off." I drove my car 2 short trips, and my third trip, at 3:15pm after driving to ATI therapy someone from neighboring business came and told me there was smoke coming out of my parked car, and after a few minutes, it was on fire, luckily I was not in the car. I called and informed them my car had started on fire that same day. I spoke with him on Nov. 20, and he told me to email him pictures, and insurance information saying it was a total loss. I emailed ************************* on 11/21, and again on 11/30 and I haven't received a response. He told me he was going to talk to the general manager and come to a solution. My car was a total loss and I feel they are liable for what happened. I need a vehicle to get to work, to take my parents to their doctors appointments. I have been taking my car to this dealer for over 10 years and never had a problem with them. I understand accidents happen, but if there was a slight chance this could happen I shouldn't have driven the car. I would still have a car today if I never took it for an oil change. I feel they should take responsibility for their actions.

  

  Business response

  01/24/2023

  We are very sorry for the loss incurred by ***************************. We have enclosed a Repair order reflecting her most recent visit in addition to a vehicle inspection report. In the inspection report, ************** advised the client on observed fluid leaks and recommended the replacement of valve cover gaskets amongst other maintenance items requiring "Immediate Attention". Client refused all services and elected to solely perform an oil change. Any fluids that *** or *** not have been spilled by a technician during fluid exchanges are promptly and thoroughly cleaned prior to releasing a vehicle to a customer. To date, we have not been provided any information from clients insurance company in regards to the fire on her vehicle and what *** or *** not have caused it. We would be willing to assist ******************* in exploring options towards purchasing and financing a new or pre-owned vehicle. 

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