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Find a Location

AAMCO Transmissions of Crest Hill has 1 locations, listed below.

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    Business ProfileforAAMCO Transmissions of Crest Hill

    Transmission
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/1/1997

    Years in Business: 53

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview


    AAMCO Transmissions of Crest Hill provides auto care and repair services. Additional services include, radiator service, battery, brakes, muffler/exhaust, tire rotation, A/C Service, oil changes & maintenance, belts & hoses, light bulb replacement, wiper replacement and more. 

    Business Details

    Location of This Business
    1800 N Larkin, Crest Hill, IL 60403-1973
    BBB File Opened:
    9/23/1997
    Years in Business:
    53
    Business Started:
    1/1/1971
    Business Started Locally:
    1/1/1971
    Business Incorporated:
    4/7/1976
    Accredited Since:
    9/1/1997
    Type of Entity:
    Corporation
    Alternate Business Name
    • CHAAMCO Service Corp.
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    8:00 AM - 12:00 PM
    Su:
    Closed
    Business Management
    • Mr. Bill Triolo, Branch Manager
    • Mr. Dale Mueller, President
    • Mr. David Adelson, Executive Director
    Contact Information

    Principal

    • Mr. Bill Triolo, Branch Manager

    Customer Contact

    • Mr. Dale Mueller, President
    • Mr. David Adelson, Executive Director
    Additional Contact Information

    Fax Numbers

    • (815) 741-0581
      Other Fax

    Phone Numbers

    Website Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/15/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I was told in September by ***** that I needed a brand new transmission. We took our 2018 ***** Odyssey to the AAMCO in ****** on *******************. Looking for a second opinion to save money as well. **** at **** told us that it wasnt our transmission that we needed a new catalytic converter so on September 26 we paid $2052.81 on a new catalytic converter. When we left, **** told us our transmission was good and would last another five years and had ** believing that ***** was wrong. After driving our car, it was winding in reverse winding at takeoff. Still shifting heart at 30 and in the lower gears. We returned it to him and he had our car for two weeks and on ***** all the sudden it has transmission issues he says that it could cost $6000. When we got upset about this, he called back and told us it was just the torque converter so they fix that and we paid $2748 for that. We drive away and the car is doing exactly the same things it was doing when we dropped it off I called immediately and they told us to drive it for a week because it takes time for it to adjust. After about two hours of driving, we had to have the car towed back to them because it was making a loud thumping noise and was not drivable. After they fix this problem, we drove it for two weeks. It was still doing the same things. We took it back to them and were told that there were lights coming on that had to do with a recall so we picked it up again and took it to ***** and had the fuel injectors fixed. The car is continuing to make this noise we did not have the time to give it to **** again for another two weeks over Christmas so we are at the point right now where we have lights coming on and have a car that is not safe and drivable. We have put almost $5000 into this car and it has not been fixed properly. We refuse to give any more money to **** and want this problem fixed accordingly. Please call me ********************* ************
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Janay A

    1 star

    04/29/2024

    I was quoted a price of 5600 for work on my transmission. After making multiple payments towards the 5600 I later found out the price had increased to 6100. They still have my car and they've had it since early Feb. Aamco has never mentioned storage fees for my vehicle but now that I'm on edge about this price increase they have threatened to charge me storage fees if my vehicle isn't paid off by the end of may. I'm not settling for this discrimination act against women. I will take my paperwork and the agreed balance I owe and use it to go to court. It ***** that as a woman we always have to go through this dealing with mechanics. You cannot quote someone a price and then go up on that price, just because you feel like it. I do not recommend this place of business to anyone because they are untrustworthy. **** is the man who quoted me the original price of 5600 and was working the front desk when I paid my deposit and is also the same guy who is threatening to charge me storage fees now and is also the guy who doesn't remember the original price he quoted me. Now there's a new guy working the front desk who started a month ago who gave me a price of ******************************* I hope you guys do the right thing in this situation because I'm not letting you get over on me. Thanks!

    AAMCO Transmissions of Crest Hill Response

    05/02/2024

    ************:We were surprised and disappointed to see your comment. Reviewing our files, I can assure you that the price you were originally quoted was $5867.50 plus tax which totaled $6128.30 ($260.80 tax). I have attached to this response a receipt from your first payment after the initial deposit of $1600. That payment on 2/23 was for $360. At the bottom of the receipt, you will see the job value at $6128.30. I spoke with both **** and *** who are the shop managers and they emphatically stated that they did not tell you that storage charges would apply at the end of May. We understand and respect that you have been making regular payments to resolve this invoice and under those circumstances, wed never use storage charges as a means to hurry the payments. To be clear, we understand that transmission repair is almost always sudden and expensive. We always do whatever we can to work with our customers to resolve a vehicle issue and in this case, extending payment over many months was our way of trying to help you. We are sorry for any misunderstanding with regard to the invoice total however, please rest assured that we will stand by our work with the best warranty in the industry and we thank you for being an AAMCO customer.

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