ComplaintsforMeineke Car Care Center - Crestwood
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a 2012 gmc Yukon called meineke and made appointment needed to get engine light off to pass emissions test I've been back to them several times because the check engine light keeps coming back on they have not fixed my problem but I'm 2500 in the hole with them don't know what to do now!!!Initial Complaint
06/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 27, 2023; I took my 2008 ****** Titan truck to Meineke for an inspection because I was hearing noise on the front of the truck. They found a crack on the strut to the right passenger side. They removed and replaced the front suspension strut on both sides, by using a suspension strut and coil spring assembly part. They also removed and replaced the exhaust muffler, by using a quiet flow SS exhaust tail pipe part. The total cost was $1,388.40. The invoice number is RO #*******. About 3-4 weeks after the repair my ABS sensor light on the dashboard came on intermittently. I took the truck to *********************, **************************************************************** on 6/13/23 for a diagnostic test and they found damage to the sensor wire due to rubbing on wheel because it was not properly secured, bolt for bracket was broken and found right hand side front sensor was zip tied and bolt not all the way in; will require left ABS sensor with broken bolt repair and right side bilt. ****** installed sensor ASSY-anti skid front replaced left side sensor, drilled broken bolt out, installed new bolts and repaired right side bolt. I returned to Meineke after the findings at ****** to speak to the individual (******************) who repaired my vehicle and was told by his co-worker that he was terminated. My complaint against Meineke is because they were the only mechanics underneath my truck, performing front end repair work, prior to me taking the truck to ****** and ****** finding bracket broken, nuts broken and front sensor hanging, and zip tied together. I begin to correspond with the Meineke's manager after the repair work was completed by ******. I also sent the Meineke manager (*********************) via email (*************************************) a copy of ******'s invoice and pictures of ******'s findings. I have emailed him numerous times to confirm receipt of the invoice and pictures and have yet to hear from him.Initial Complaint
11/21/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I brought my truck in back in August and had to bring it back 5 times because the problem was not fixed, I just picked it up last week 11/10/2022 they agreed to let me take it to another shop and pay the diagnostic and refund someone my money for problems with truck, once I called them with the issues of my truck they told me bring it back to there shop. I'm out of **** and my car still not fixed and it been there and back 5 times. Once I talked with owner ************************* he confessed they didn't specialized in my type of vehicle and I should have took it somewhere else. I wasn't aware of that until now.AT THIS POINT I FEEL LIKE THEY ARE VERY UNPROFESSIONAL TO HAVE MY CAR THERE 5 TIMES AND NOT FIX AND WILL LIKE ALEAST SOME OF MY MONEY BACK TO GET MY VEHICLE FIX PROPERLY.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.