ComplaintsforMain Street Optical
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Complaint Details
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Initial Complaint
07/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered my Oakleys on August 6 of 2021 and receive them December 21 of 2021 after receiving them I wore them maybe two or three times and then took them back to let them know that the lenses were not correct they replace the lenses after having them until April then I worm them for a day or two and told them that the ear pieces was pulling my hair out. They took a look at them and told me they were defective and for me to leave them there and they will get me a new pair. I called them back in May and they said that because of Covid related issues there was a problem with the shipping. I called them back in June and got in an argument with one of the employees about how long it was taking and the next thing you know a manager called me on her cell phone and threaten me. I reported the incident to the police incident report number is ********* Officer ***** took the report. He told me to get in contact with the Better Business Bureau and that was on June 10. On June 30 I received the box in the mail from the Optical store from manager ******************************* with no explanation why I was getting these glasses back which were the ones I dropped off at the store and supposedly they shipped back to Oakley obviously they never sent them to Oakley because how can I get the same pair back if theyre defective so I called her to ask what the problem was and she said after I called her a name she would never help me again. But thats not right Im a customer, I paid for those glasses and the warranty is still on. And as you can see on the call logs she had called us back two minutes after I talk to her and got in a fight with my wife over the phone I was going to call the police again but my wife said no she would handle it thank you so much I would please like to get this resolved with a new pair of glasses that arent defectiveInitial Complaint
02/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 10/20/21, my wife and I visited Main Street Optical for examination and new lenses and/or contact lenses - 3 sets of lenses for existing frames, we were current patients with no prior issues. The total **** was over $1,000.00, paying half at that time, $526.00. My wife only took receipt of a single pair of glasses (hers) intended for computer use, which are misaligned, and was told to try for possible correction later. A new contact lens wearer, as is my wife (*****), must receive instruction from MSO prior to taking receipt of trial lenses. MSO only performs that service on certain days, and despite repeated attempts, my wife had difficulty scheduling time with MSO, having to either leave work early, arrive late OR take a Saturday appointment to accommodate schedule of MSO, personnel did little to accommodate her schedule. You can see ****** reviews from other customers having same issue! MSO personnel tried to claim ***** was difficult and unruly during prior visit(s). This is a false claim, ***** expressed frustration over situation but did not cause a scene of any kind. I wear contacts and stated that I could give instructions, not allowed! We felt this was too much work and decided to end business with MSO. We requested a refund from managing partner, *****************************, (for unused materials) plus an itemized **** required for ******* FSA account, which had been suspended as result of delayed document submission. ********* wouldn't respond to any communications from *****. And I have been email communicating for 4 months with *********, receiving all manner of excuses, i.e., out-of-town, family emergency/death and COVID illness. We have not received the requested refund nor document(s). Recently, we sent a certified letter to the optometrist, **************************, medical partner, relating a more detailed account of our issue, with hope of his intervention for better business practices; letter was received by MSO, and we received return postcard.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.