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Find a Location

Crystal Lake Veterinary Hospital has 1 locations, listed below.

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    Business ProfileforCrystal Lake Veterinary Hospital

    Animal Hospitals

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    800 E Terra Cotta Ave, Crystal Lake, IL 60014-3614
    BBB File Opened:
    9/12/2007
    Years in Business:
    74
    Business Started:
    1/1/1950
    Business Started Locally:
    1/1/1950
    Type of Entity:
    Corporation
    Alternate Business Name
    • Crystal Lake Veterinary Hosp
    Business Management
    • Dr. Thomas Nick, Owner
    Contact Information

    Principal

    • Dr. Thomas Nick, Owner

    Customer Contact

    • Dr. Thomas Nick, Owner
    Additional Contact Information

    Fax Numbers

    • (815) 459-4476
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    0n 1/6/24 I brought my dog in for a wellness exam and heartworm test in order to obtain his regular yearly prescription for Heartguard plus. This vet required that my dog be sedated with ********* for his visits as they are afraid he might bite them during the exam. They sold me a bottle of 60 100mg Trazodone pills for $60. When I commented that the price seemed high, they said that they have their own in house and online pharmacy and that their prices are highly competitive with local pharmacies like ******* CVS, ********* etc. so I believed them and paid the bill. Still feeling oddly suspicious when I got home I called around and discovered that they charged me up to 10 times the normal local pharmacy price of the medication. ******** $6; ******* *$8; Meijer * $10.94; CVS *$15.33. Not only did they price ***** me to death, but they blatantly lied about it thus scamming me into believing they were a legitimate, competitive pharmacy. When I went back and complained, they said sorry, too late, no returns and no price adjustments. In my state its a very serious offense to financially take advantage of a senior citizen so Ill be filing regulatory agency complaints as well if this BBB complaint doesnt result in a resolution and fair restitution from the business.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joven V

    1 star

    12/23/2022

    Refused to see my pet and refused to fill a prescription. No Records and no notification on office visit or lab work being due prior. Had to hear from the pharmacy.

    Crystal Lake Veterinary Hospital Response

    12/27/2022

    By law, we are unable to prescribe medication for a pet we have not examined in over one year. Your pet was last seen in our office on 7/20/21. We sent you post card reminders, email reminders, and voice mail reminders that your pet was due to be seen for his annual exam in March 2022. When you phoned our office on the afternoon of 12/23, we offered you appointments on Tuesday 12/27 or 12/28 so we could examine your dog, perform bloodwork and refill Keppra. We were closed 12/23 in the afternoon due to inclement weather. And closed for the Christmas holiday on 12/24 and 12/26. You stated you were unavailable to bring your dog as required; in turn, we were unable to provide medication. Finally, the Keppra prescription written for your dog on 7/20/21 expired on 7/20/22, so it appears that your dog has been off of medication for some time when you phoned our office demanding instant results. As a final note, we did suggest that you take your dog to the 7 day x 24 hour emergency vet if you required immediate attention. We are happy to provide care for your dog and regret that you are disappointed that we have requirements for prescribing medication.

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