Customer ReviewsforTop Notch Auto & More, Inc

All my car people, dont bring your car here. Anyone who needs an oil change, feel free, clearly they do a great job. Heres my experience: we brought our ********************* because we thought the master and/or slave cylinder needed to be replaced. After stopping by the shop on my way home 2 days after dropping off the car, they tell me I need a new clutch. I do not. We just had it replaced. They charged me the $150 for what? Pushing it 20ft? Pushing a button to lift it? They didnt give us a proper diagnosis and wanted to charge $4k (woah) for a new clutch? After telling them I knew it wasnt the clutch, me telling them I thought it was the master and/or slave, they tried to charge minimum $1,500 for having to drop the transmission (thats just the labor without properly even diagnosing it). So I have to pay $1,500 before even knowing whats wrong with it. They couldnt even take the time to see that the brake fluid was low. If you arent sure about things, ask questions. Reach out. Communicate. I would steer very clear from this mechanic shop. Yes we agreed to $150 inspection fee but what was inspected? We tried to be civil and go in and ask what we could do about the fee because we knew nothing was looked at. $150 couldve gone to my children. I would have had no problem going with this shop had they properly looked at the car or communicated with us & not try to make us out for fools. I walked out still not knowing what is wrong with my car & $150 less. I would bring it to ******* across the street. After speaking to them, they seem noble & honest.

I have been bringing my **** Mustang into Top Notch Auto for 9 years, recommending this business to all my family, friends, and co-workers because of their great service and honesty. Over the past year, things have changed drastically. Last March, I brought my car in for an oil change and to have them check my heater and AC which was not blowing hot or cold air. After having my car for 8 hours, I was given around 14 pages of things wrong with my car, but they never looked into my heating/AC issues. When I reminded them, they said that they forgot and I would need to bring it back next week. Bringing my car in weekly is definitely not convenient. Two weeks ago, I brought it in again for an oil change and to have them diagnose my heater/AC issues. Again they said they completed the oil change, but needed more time to fix the heater/ac and would need to order parts. Again I was told to bring it in next week. They verbally quoted me around $100-$300 depending on how long the labor took. They said the oil was changed, but again I had no windshield wiper fluid which I had asked them to be sure and fill. When I brought it back the 3rd time, they kept my car ALL day, but now quoted me $2,651.45, but would need to order parts and complete the repair another day. I could not afford the repair and told them I would pick my car up. Again I asked them please fill the windshield wiper solution that they failed to do last time. When I picked up my car, they told me it had been refilled which it was not. The man working in the office came out and we lifted the hood. He pointed to the empty chamber saying that it had some fluid in there which it clearly did not. As he removed leaves from under the hood, he somehow pulled out the tube leading to the wipers so any remaining fluid dripped on the ground. Then he claimed it was a leak and pulled it back into the garage. If there were leaves under the hood which he had to clean out, it makes me wonder if they ever ev