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Find a Location

Diesel Redemption, Inc. has 1 locations, listed below.

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    Business ProfileforDiesel Redemption, Inc.

    Diesel Engine

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6207 Commercial Rd, Crystal Lake, IL 60014-7912
    BBB File Opened:
    8/24/2021
    Years in Business:
    7
    Business Started:
    8/10/2017
    Type of Entity:
    Corporation
    Business Management
    • Mr. Jeffery Bennett
    Contact Information

    Principal

    • Mr. Jeffery Bennett

    Customer Contact

    • Mr. Jeffery Bennett

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/16/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    July 27, 2021, I purchased a motor from this Company actually contacted them about they charged me $6,995.00 sent me email and invoice paid thru paypal, then they contacted me and on July 29, 2021 i needed to pay an additional $1,588.77 for delivery and core deposit. Per **** I would receive approximately $1000 core deposit back upon return of core. Motor was received on August 12, 2021. I contacted them they said my 90 day warranty started then. Which it would be over November 10, 2021. My mechanic had been backed up he finally go to it October 11, 2021. It was horrible nothing like the pictures on website, it was the incorrect motor, for what i purchased, it was rusted had trash thrown in box with it. I contacted ******************* October 12, 2021 he said he would send me the shipping information to have picked up and issue me a refund. The motor was picked back up 10-13-21. it took me calling emailing etc i finally received the first refund of the initial payment$6,995.00 on December 2, 2021. I have emailed and called multiple times to be told today by the receptionist that was nice enough to at least return me call and i'm thankful for that, the additional $1,588.77 was for shipping to me and back to them and i would not receive it back and supposedly they have resold the motor and it is running in anther vehicle. I have dealt with a business like this that will not call and or email you back in months time, etc. I believe they should refund all of my money due to what they sold me was not what they advertised.
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    Customer Reviews

    1 Customer Reviews

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    Most Recent Customer Review

    Ronald W

    5 stars

    02/14/2024

    This company is a excellent company to deal with. I purchased a **** 7.3L diesel engine from the and they were honest and a joy to work with from the first day. We settled on the price and the shipping cost right up front and I had my engine that week from them. The engine worked perfect and is now in our cattle feed truck and being used every day. I had purchased another engine from a different company and it was junk and I got really burned on it and was very cautious when buying this one but everyone was great to work with and answered any question honestly. This was a blessing after my other deal. I would recommend this company to anyone needing a replacement diesel engine.

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    BBB of Chicago & Northern Illinois

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