Business ProfileforLensCrafters

I went to LensCrafter ************, ** due to change in insurance coverage. My appt went well, but problem started after I received my new glasses. I felt something was not right as I have been wearing glasses for many years but was having trouble wearing this new pair. I reported the problem to LensCrafter staff who adjusted the fit and told me it's normal and I should give it time for my eyes to adjust. After a couple months I was still having issue so I paid out of pocket for a new eye exam with my previous eye doctor. Turned out the prescription I received from LensCrafter was wrong. This was disappointed as I had paid almost $600 for those glasses. I spoke to the manager (*******) at the store who reported that there is nothing they can do as it was over 30 day since I received the glasses. The system will only allow changes up to 30 days. I shared that I did not want a refund, just to fix the prescription lens so I can use them as it's not my fault I received the wrong prescription. The manager was rude, gave me the spelling of her name and said there is nothing they can do. I'm totally out!At this time, I am not seeking a refund. Just want them to acknowledge the problem and fix it!1. Review the prescription I received to see why their prescription was wrong 2. Fix my glass with correct prescription. Or, issue a credit of some kind to help with new pair of glasses. It is NOT acceptable to say there is nothing they can do when I spent over $600 Thank you for helping with this issue