I am rejecting this response because:
It's the exactly the same as the first one. I would like to address my not telling them the paint color was incorrect until it was finished. I was told on several occasions throughout the entire process that the paint color will look different once it dried. Paint always looks a little different after it dries compared to when it's wet It did not happen either time. As far as the ceiling goes, the professional painter they sent several weeks ago took one look and not only said the color was incorrect, he also said they used a glossy paint instead of a matte paint. Again, the team lead took a sample to match the paint and it obviously did not match well. Painting a partial ceiling was not recommended(and should never have been sold in the first place) but the customer did not want to pay for the entire ceiling to be painted, knowing full well that there could be flashing problems. Unfortunately, I settled on some of the drywall and other painting work because they didn't seem to see the issues that were there. I dont think you've "settled" for less in any way, and if you feel you have, I ask that you please do not, I would prefer to solve ALL issues that you see so you can at a minimum be satisfied with the completed job, especially after all this back and forth. That however is not my issue, if the correct people were assigned to the job and done things right the first time we wouldn't be in this position. My time is just as valuable as theirs, and I did take off work several times to accommodate their schedule. Once again, I do not get paid if I am not working, so we can say I lost additional money by not be able to earn it. I agree your time is valuable also, that is why we have/are making arrangements to work on the weekends to accommodate your schedule. They sent another painter out to look at the ceiling last week who said he can do the job. I informed him that he needed to go through the proper channels at ******* for approval. He was there to do the job and you sent him away, I sent him, he had already been through the proper channels for approval to do the job, he wouldn't have been there otherwise.
The person that recommended them to me has apologized numerous times. She also informed me that she never used them for any work inside her home, perhaps if she did I would have found out about their practices sooner and gone a different route. In addition, she told me that the roofing work they did for her all went through insurance so she didn't have to deal with them financially. Which reminded me that the first thing the salesman asked me was if there is a way to put through an insurance claim. this is because your entire area had experienced a major catastrophe, which is likely why your roof was leaking. I was certainly hoping for better outcome going into this. I want to get this resolved and move on.
To whom it may concern,
We work on old homes all the time and issues come up. People make mistakes, and we correct the mistakes when they are made. Most customers actually appreciate us more after a mistake is made and we correct it because of our willingness to admit a mistake and make it right. This is an example of a customer trying to take advantage of a tiny issue and make it into something bigger to not pay a large balance owed, much bigger than the problem itself. There are many small contractors out there that can't afford to buy their groceries when a customer holds back 5k over a $300 problem. I'm blessed to not be in that position today thank god. I believe an A+ BBB rating isn't for the business that has never made a mistake(because they dont exist) but for the business that stands by their word and deals with the issues even when the customer makes it almost impossible to solve. I hope I don't lose my rating which allows me to make a living over this complaint.
Thank you,
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********* Contractors
Direct : ************