ComplaintsforMartin Chevrolet

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June 29,2023 I purchased a car did not take possesion of it until 07/11-07/13 do to the seats the van was supposed to have werent in the car and were being brought in via delivery per the dealership for installment. On July 27 th with written notice I returned the car, I saw the car was a lemon, when it would rain the car was soaked in the inside and it would flood. The driver side fron tire was not holding air, the transmission was slipping when the wheel was fully turned it made a loud scrapping sound, and the 12 seats I was guaranteed were never given so I brought the car back regarding the lemon law talked to ***** per **** the law does not apply he offered to find a alternate car and borrowed me a temporary car. No Vans were ever found and I was given the same exact car back and I was told if I took the van back the dealership would make the car payments for the time I did not have the car. On or about the week of 09/11/23 they returned the car back to me. Per Phil ********** was fixed and though the seats were missing and I was guaranteed they were taking care of payment. 09.25.23 I left to see that they had repoed my car. The dealership kept my down payment and never did anything on there end to call the bank to make them aware the dealership had my car in there posession and that they were going to cover the time frame the car was not in my possesion.

  

  Business response

  10/11/2023

  In Response to BBB Complaint ID ********:

  The customer (*********************) came into the dealership (Martin Chevrolet) to purchase a vehicle. **************** was very specific on what *** he was looking for with the Sales Consultant (***********************) and the Sales Manager (*******************). **************** stated that he needed a 9 ********************** for 7 people in back plus the driver & passenger). ****, **** and **************** discussed a 7-passenger *** we had with us getting an additional row of seats to accommodate **************** need for the 9-passenger *** and **************** agreed and we then provided the extra seating. The *** was/is not and never was a lemon in **************** words. **************** brought the *** back to us so we could take a look at his concerns. The windshield was not sealed properly so we had a windshield company come out and seal the windshield properly. The *** came back to us with a s**** in the tire that was repaired by us onsite at no cost to ****************. Our transmission specialist drove the *** for over 60 miles and found the transmission to be operating properly at different speeds & intervals as it was designed (CVT Transmission). The 12-seat configuration was never discussed, at time of purchase, with anyone at the dealership as per ******************* & ************************

  
  **************** was given a loaner vehicle to use for the time it took to repair his windshield, tire, and get the transmission looked at which made **************** happy. According to ******************* and *********************** at no time was new or used replacement *** promised. There were no passenger ***s available in the mileage, price range, equipment requirements that **************** wanted. **************** was assured that the *** he purchased was in good working order with his concerns had been addressed. As this was going on **************** and ******************* had many texts back and forth about **************** needing to make his ******* on the *** and return our loaner. We had his *** ready for him to pick up inside of 1 week (3-4 days). **************** did not return our loaner for 3 weeks which was not okd by anyone. **************** texted a response to ******************* that he has been busy which is why he didnt return our loaner for 3 weeks. In the time **************** had our loaner and did not make his *** ******* to the bank, the lending institution repod his vehicle. We understand the frustration that **************** had having his vehicle repod but that has nothing to do with Martin Chevrolet. 

  Regards,

  *********************

  VP/GM

  Martin Chevrolet

   

• Initial Complaint

  05/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  ME AND MY COUSIN PURCHASED A CAR PROTECTION PLAN CALLED VS2000 THAT PROTECTS AND I FEEL IN MY GUT THAT BOTH CARS WERE NOT DONE WITH THE PROTECTION PLAN VS2000 BECAUSE I HAD 2 ISSUES THAT SHOULD HAVE NOT HAPPEN THAT I NEEDED TO DRIVE FROM AND TO ******* ** TO CRYSTAL LAKE ** TO SHOW THE SERVICE MANAGER THE ISSUES AND ON BOTH VISTED I WAS INSULTED LIKE A CHILD AND I'M A 52 YEAR OLD MAN SO WHAT THE BOTTOM LINE TO MY COMPLAINT IS I WANT A FULL REFUND FOR BOTH OF THE VS2000 PLANS FOR ME AND MY COUSIN WHO PURCHASED THEM FROM MARTIN CHEVROLET

  

  Business response

  05/21/2022

  Case #********. *************************

   

  I do remember hearing about a gentleman that came into our service drive, a few weeks ago, that said he didn't believe that a product (VS2000) was applied to his vehicle. The service manager went back and looked at the gentleman's paperwork and the product in fact was applied. The service manager took the customers vehicle to the detail area in our facility and the issue the customer was having was resolved. The stain/spot was removed once it was cleaned properly. It was my understanding that he was happy when he left our facility. While I understand the frustration with having to drive to our facility, it was explained that he would need to come here to have it looked at. I would like the opportunity to discuss this further with **************************** as I have reached out to him but have not received a return call. I/we are here to assist **************************** should he need our assistance in the future.

   

  Kindest regards,

   

  *********************

  VP/GM

  Martin Chevrolet

  ************ Dealership

  *****************************************

  Customer response

  05/23/2022

   
  Complaint: 17194867
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************* I didn't leave happy when I lefted the facility i still felt insulted and I also felted like I was being treated like a child

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩