ComplaintsforShaw Media
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Complaint Details
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Initial Complaint
03/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had an online subscription to a local newspaper *********** should Shaw Media. I wanted to cancel it months ago and went to the website. There are currently two options. There is a phone number to call or you can fill out an online form following a prompt on their website. I filled out the form. I was billed for two more months after that. When I was finally able to call today (I work the hours they are open) to cancel the customer service representative told me people must call to cancel. I feel like this is fraudulent activity and dishonest business practice.I would like a refund for the last two months as I contacted them by filling out their form back in December.Initial Complaint
11/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
As you can see, I have been asking you for a refund since January! I sent my AE payment confirmation and never heard back from your company, I am attaching it again. You say you cant find my payment yet I constantly get e-mails saying as a subscriber. Please refund my payment and remove my credit card from your records!Thank you,*************************** E-mail: ******************** ************ image0.jpeg On Jan 21, 2022, at 2:45 PM, sm-rep 8 <**********************************> wrote:?Thank you for contacting Shaw Media,Unfortunately, I was unable to locate your subscription with the information provided. Which publication were you subscribed to and please provide your first name, last name and any email addresses the account could be under.Thanks,****************************************** **************** Team Leader ************** *** <********************> writes:I have opened a dispute with my **************** credit card company. You charged me $99 on my credit card and I did not sign up for you services! I had signed up for a 3 mo subscription early last ********** automatically charged my credit card without my knowledge for a years subscription.Please credit back that dollar amount to my card immediately & cancel all subscriptions you may have on file.Thank you,*************************** E-mail: ******************** THE ABOVE E-MAILS WERE SENT TO SHAW MEDIA Shaw media charged my card for $99 for subscription I did not sign up for. This has been going on for close to a year! Want a *********** credit card removed from their records. Thank You!Initial Complaint
08/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have had ongoing issues with not getting their newspaper, ********** The most recent issue was today, 8/17/2022. When notifying the publication of not receiving delivery, they promise a newspaper will be run out. I yet again have not received the newspaper that I am missing and I am paying for. They have not refunded me for any missing papers. I have asked that I be credited for the products that I didnt receive plus to cancel my subscription and credit my account for the remaining balance of my subscription. This publication is not honoring their commitment to their subscribers.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.