ComplaintsforMason Properties Dekalb LLC
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Complaint Details
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Initial Complaint
10/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I spoke with *** at Mason Properties when I called to inquire on a balance the reported to the collection agency for over $1800. She rudely informed me that she could NOT provide me with any information and to contact the collection agency. When I left I was given a receipt with a $0 balance. I was also informed by the owner that since everything was paid in full it would not affect me in anyway since we had paid in full. I also never received anything else showing I owed anything further. When I informed *** about her tone being disrespectful she said oh well. Continuing to refuse to provide me with any information I stated I would be reporting them, she said in her own words go ahead.As a college students we expect to be spoken as humans with respect and be given knowledge of what they think we may not know. But instead they are extremely unhelpful & demeaning.Initial Complaint
10/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I signed a lease for an apartment with masons may 2021 Starting september 3rd 2021 my air/heat quit working I have been im contact with masons since then It is now october 20th 2021 and my issue has not been resolved We had a 39 degree evening this past weekend as well as more 30 degree evenings coming up this week and they are giving me the run around It has been 47 days My lease states they have 30 days to repair a work order but state law says if it is a heat issue and it is cold they have 24 hours Im not sure what to do from here. I have payed my rent twice since my issue started and feel that i am the only one keeping my end of the lease When i called last week on monday they told me the contractor ordered the part but was waiting for it to get delivered i called back on friday and was told the contractor was sick Then when i called back this monday it went back to hes waiting on the part The manager was soppused to call me today with information on where the part is but did not
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.