Customer ReviewsforLexie Hearing

I have owned Lexie hearing aids since March of 2023. My right hearing aid stopped working. I contacted them on May 10 regarding this. I have received phone calls twice and a 3rd call today stating that they will check the hearing aids that he received. However I never sent them until today because he never provided me with an address. I am sending them back for evaluation. The person in customer service did not know he hadnt received them. This is horrible service and I am extremely disappointed by this service.

Dear, ******,We apologize for any inconvenience you may have experienced with our customer support team. We've investigated your query and we're happy that our support team has assisted you in purchasing your new pair of Lexie B2 Plus self-fitting OTC hearing aids Powered by ****. Should you need any further assistance, please don't hesitate to contact our team.We wish you many more years of healthy hearing!

Having tried 5 different hearing aids, including one by ********, I am delighted by the Bose Lexies product quality and especially its support team.

Hi, *****,Thank you for taking the time to share your experience with us! We're thrilled to hear that you're finding our product quality and support team to be exceptional. We aim to provide innovative solutions that enhance our customers' lives, and it's wonderful to know that our efforts have made a positive impact on your journey to better hearing. Should you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to support you every step of the way.Yours in healthy hearing,Lexie Hearing Team

I worked with ************************* from Lexie Hearing. She was very personal and friendly.************** answered all my question and explain how to check the problem with the Hearing aid.She called be back two times to see if everything was fine. Each time she called the one day and time I was told.Her customer service was top notch.Thank you

Hi, Larry, we are thrilled that you had such a pleasant encounter with our support team. Thank you for sharing your experience with us. We wish you all the best in your hearing health journey, and as always, we are here to support you. Yours in healthy hearing, Lexie Hearing team

The service reprsentative was PATIENT! And very helpful. We got the Lexie B2 working. I am very thankful for the help i received. I had a hearing aid saved to memory and that was my problem. I, no, she helped me to delete the old and recognize the new devices. It works as the B2 should now. Without her help it would have not been possible to have corrected the problem!

Hi, *****,Thank you for taking the time to share your recent experience with us. We're thrilled to hear that our customer service representative was able to assist you effectively with your Lexie B2 hearing aids Powered by ****. It's our top priority to ensure that our customers receive the support they need to fully enjoy the benefits of our products.If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to support you every step of the way on your hearing health journey.Thank you for choosing Lexie Hearing.

I bought my hearing aids from Bose. Lexie took over and I was actually concerned. I contacted Lexie and ***** was there to help me the entire journey. I couldnt be more pleased with the attention.Thank you , all went well for me. The company does pay attention.

Hi, ***,Thanks for sharing your Lexie Hearing experience with us. We are dedicated to our customers and their hearing health and we're so glad that you had a pleasant experience. As always, our team is here to support you throughout your hearing health journey.

I don't know where to start! I purchased a set of hearing aids for my husband approximately six months ago. All of a sudden, they stopped working. We called Lexie **************** over 7 times. Each time, they tell us something we need to do. We do it and it doesn't work. We have removed the app from our phone a minimum of 3 times (as they suggest) and reloaded it, it doesn't work. We can't control the hearing aids. We have changed batteries. We have ensured the units are put in the heating unit, still, not working. We have called ****************** time, they got them working over the phone but as soon as we get out of the app, they stop working. We have changed the ear wires, we have cleaned them as they instructed, still, not working. Finally, after about 9 phone calls, they escalated our issue. I received an email stating we can send them in for their techs to check out but we would be subject to a charge and they can't tell us how much. Really? So, we have to pay for defective hearing aids? I know these hearing aids don't cost Lexie much at all - they are all plastic. Seriously!!! Each customer service rep we speak with sounds like they are in another country and hard to understand. We are so frustrated because my husband needs the hearing aids. They don't care and their customer service reps have attitude. Please don't make the mistake we did by purchasing their hearing aids. You will regret this. They should care that an older adult, who trusted their product, cannot use them because the just stopped working!!! Please buyer beware.

Hi, ****,At Lexie Hearing our customers and their hearing health are our top priority and we want you to hear the life you love, uninterrupted. We sincerely apologize for any inconvenience caused by our customer service in the process of finding a resolution to diagnose and repair your hearing aids. We understand the importance of functional hearing aids and that is why we have alerted our support team about your query, and we are pleased that they could assist you in sending in your device so that we can evaluate it for you and assist in any necessary repairs.Our team remains dedicated to you and is here to support you throughout the process. We thank you for your patience and loyalty to Lexie Hearing.

I have Lexie B2 Bose and my quality of life has improved dramatically for the better. I'm over ************************************************************************************************************************************* Everyone spoke very good English, were competent, and understanding. After 2 weeks I can do this on my own. The How To Videos and User Manual are helpful.Originally the android phone I had was 5 years old and didn't work so I purchased the newest android phone at a ******** walk-in store and it works great with Lexie App. I have tinnitus but the hearing aids and Lexie app settings that I can adjust mask it considerably. This gives me (***) Tingles Of ***!Thanks again!Voice of the customer who is completely satisfied! ******************

Dear *******,Thank you so much for taking the time to share your experience with us. We are thrilled to hear that your quality of life has improved since using the Lexie B2 self-fitting OTC hearing aids Powered by ****. Your kind words about our tech support team mean a lot to us, and we are delighted that they were able to provide you with outstanding service and support.We're glad to hear that you found our How To Videos and User Manual helpful in navigating your hearing journey. It's wonderful to know that you've been able to adjust to using the devices independently in just two weeks.Thank you once again for choosing Lexie, *******. We wish you all the best in your hearing health journey. Should you ever need further assistance, please don't hesitate to reach out to us.Yours in healthy hearing,

If there is an issue with the hearing aids good luck trying to get it resolved. In a reasonable time frame. I purchased the Bose B2 in mid December, they arrived 4 days later. On the 47th day the right hearing aid no longer works. So far I have spoken with 5 different people from Lexi. Each and everyone of them has promised I would get call back. This has been going on since 2/2/24. I have to call them. It's far easier to return defective shoes 90 days at a retail store than it is to have a $999.00 product resolved in a timely manner. Looking for hearing aids look at other companies.

Hi, ****,We sincerely apologize for any inconvenience that you have been through with our customer support team. Your ********************** health is our top priority, and we understand the importance of reliable and effective hearing solutions. We genuinely regret any disruption this may have caused in your daily life.I've been informed that you have successfully reached an outcome together with our technical support team, who will assist you with the return and repair process of your Lexie hearing aids.We value your loyalty as a trusted Lexie hearing customer.

***** was very courteous and knowledgeable. He was clear and precise with the instructions I needed.

Dear *****, we are glad to hear that our customer support agent was able to assist you. We wish you many more years of healthy hearing!

***** was fantastic! Very knowledgeable! I love her! very well spoken, and very clear with instructions!

Hi, ******,We appreciate you taking the time to share your encounter with our customer support. It brings us joy to learn that our support agent was able to help you.We wish you many more years of healthy hearing!