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Business ProfileforGoat Trail Tactical
Current Alerts For This Business
In February 2024, BBB investigated Goat Trail Tactical's business practices. This investigation was prompted by a scam tracker submission regarding a consumer never receiving items from the website after making a purchase.
The address listed 600 E Lincoln Hwy #1004, DeKalb, IL 60115, is for a home address, not a warehouse or store front. The products were listed for sale on other retail platforms such as Amazon.
Not much information was found regarding negative reviews.
Please see the BBB articles regarding warnings about online retail scams, with tips on how to spot a possible retail scam, here.
On 02/22/2024, 02/28/2024 and 03/05/2024, BBB requested additional information. As of 3/12/2024, BBB has not received any response from the business.
Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business practice.
Additional business information
On 02/22/2024 BBB contacted the business regarding their advertised products on their website. The BBB has asked the business to substantiate that they are currently in service and to provide documentation. The business was asked to substantiate and provide documentation regarding the product warranty as required by BBB’s Code of Advertising.
The business advertised the following product on their website:
A review of your website https://goattrailtactical.com/ , we have found the following:
https://goattrailtactical.com/
New
GTT DIREBEAST COLLAR | 3IN LARGE DOG COLLAR | FOR NECK SIZE 16-34IN
$58.99
- Substantiate the business is indeed in service.
1-YEAR WARRANTY
Our products are protected by one-year warranty.
- Please substantiate and present the details of the one-year warranty.
The BBB Code of Advertising States:
1. Basic Principles of the Code
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
20. Warranties or Guarantees
20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.
20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”
20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 600 E Lincoln Hwy Unit 1004, DeKalb, IL 60115-7253
- BBB File Opened:
- 9/20/2022
- Years in Business:
- 3
- Business Started:
- 1/5/2021
- Business Incorporated:
- 1/5/2021
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Goat Trail LLC
- Business Management
- Mr. Khalil Younes, Principal
- Contact Information
Principal
- Mr. Khalil Younes, Principal
Customer Contact
- Mr. Khalil Younes, Principal
Customer Complaints
39 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
19 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Damita Jo R
07/30/2024
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