ComplaintsforCollege Housing Group
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Absolutely horrible company. We moved to Dekalb and had weeks to find somewhere. ***** didnt even reach out with a move in date, we had to reach out several times and finally talked to the owner. Our move in date was pushed back a week but initially werent going to pro rate the rent for the week THEY pushed us back. ***** was disgusting upon move in but drove 10 hours in an ice storm so we were just thankful we made it. Broken blinds and disgusting brown substance splattered on walls and ceiling. Floor was caving in. Large gaps on floorboards and front door so there were mice and chipmunks getting in constantly. Had to have the locks replaced because the deadbolts required keys to unlock from the inside-***** made us feel like we were a complete inconvenience. The furnace went out 3 times. She never answered her phone or voicemail. Took her 3 days to respond about our heat going out-thank goodness the maintenance man checks his phone. We lived there 6 months, paid our rent on time, kept the place as clean as possible given how disgusting the house is and all the cracks in the house, tried to stay away from *****. She started showing our house and gave us less than 24 hour notice even AFTER I told her I needed at least 24 because I work from home, have a dog & and infant to accommodate. For move out inspection she (again) gave me less than 24 business days notice, I offered other times and dates but were declined and resulted in us being absent for the walkthrough and resulted in us losing 80% of our deposit. They nickel and dime every little thing that should be part of maintaining a rental ($5 for hair in a drain, $5 to remove a water filter, $5 for this and $5 for that). Apparently as a renter Im in charge of cutting down trees, so that cost us $200. Oh yeah! Those broken blinds that we moved into? We paid $125 for all new ones. They are taking advantage of college students.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.