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            Business ProfileApollo Casualty Insurance

            Auto Insurance

            Contact Information

            1400 E Touhy Ave Ste 470

            Des Plaines, IL 60018-3305

            (847) 635-5600

            Business hours

            8:00 AM - 4:00 PM
            Business Hours
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            Closed
            Closed

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1400 E Touhy Ave Ste 470, Des Plaines, IL 60018-3305
            BBB File Opened:
            9/7/2004
            Years in Business:
            28
            Business Started:
            10/23/1995
            Business Started Locally:
            10/23/1995
            Type of Entity:
            Corporation
            Alternate Business Name
            • Delphi Casualty Co.
            • Apollo Casualty Company
            Hours of Operation

            Primary

            M:
            8:00 AM - 4:00 PM
            T:
            8:00 AM - 4:00 PM
            W:
            8:00 AM - 4:00 PM
            Th:
            8:00 AM - 4:00 PM
            F:
            8:00 AM - 4:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Bruce Arneson, President
            • Deborah Tau, Vice-President of Claims
            • Alice Grillo, Manager
            Contact Information

            Principal

            • Deborah Tau, Vice-President of Claims
            • Alice Grillo, Manager

            Customer Contact

            • Alice Grillo, Manager
            Additional Contact Information

            Fax Numbers

            • (847) 635-5601
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Auto insurance

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/23/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On 04/14/2023 My car was parked and hit by an insurer with Apollo Casualty Company in which their driver was at fault. I received a check for the amount of $1198.64 with no further information as to what the check is for. I have attempted to contacted GOOD2GO AUTO INSURANCE, which is affiliated with APOLLO CASUALTY COMPANY, ******************* in which I have left several voicemails trying to get further clarification. I recently contacted her boss and still no one has contacted me regarding what the check covers. I need my car fixed and they are currently not answering calls nor trying to get this situation resolved...We are now in the month of July 2023 with no repairs done for my Dodge Caravan. This check will not be deposited until further clarification is received. The representative ******************* and her boss is unprofessional with no return calls. Apollo Casualty Company is also at fault since this is their subsidiary Company.
            Read More
            Read 2 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            feyisetan c

            02/06/2023

            Someone hit my car, her name is ***** **** ******* and she has insurance with Apollo Casualty. she told me not to contact her anymore because she has an insurance company, that i have not been able to get through too. she hit my car and not even helpful a bit about it. I have been to 1400 E touchy and also to Ave 470 Des plaines and i have pictures by the way with fake addresses and will put you on hold the whole day as soon as you hit the claims button. Apollo Casualty are nowhere to be found and they are on the street scamming people and ripping people off. I used to think InsureOnTheSpot was terrible but the owner of this company needs to be tracked down and arrested. Expect a letter from my lawyer, Apollo Casualties messed with the wrong person this time around, even if it takes me 20 years, i have all the time.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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