ComplaintsforApollo Casualty Insurance
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 04/14/2023 My car was parked and hit by an insurer with Apollo Casualty Company in which their driver was at fault. I received a check for the amount of $1198.64 with no further information as to what the check is for. I have attempted to contacted GOOD2GO AUTO INSURANCE, which is affiliated with APOLLO CASUALTY COMPANY, ******************* in which I have left several voicemails trying to get further clarification. I recently contacted her boss and still no one has contacted me regarding what the check covers. I need my car fixed and they are currently not answering calls nor trying to get this situation resolved...We are now in the month of July 2023 with no repairs done for my Dodge Caravan. This check will not be deposited until further clarification is received. The representative ******************* and her boss is unprofessional with no return calls. Apollo Casualty Company is also at fault since this is their subsidiary Company.Business response
08/01/2023
Good morning, attached is the response.Initial Complaint
08/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My vehicle was stolen on approximately august 1st early august 2nd. I filled a claim with Apollo/Good 2Go I was never told where my vehicle was finally the claim adjuster *********************** did not fully explain anything to me and she was very rude and saying I was harassing here because I asked questions about my claim that I did not know due to I never had a claim before.Business response
08/24/2022
August 24, 2022
Better Business Bureau of ******* and Northern ********
330 *******************
Suite 3120
*******,** 60611
Re: Department File Number: 17723353
Complainant: *************************
Contract Type: Private Passenger Auto
Company: Apollo Casualty Company
NAIC: 10343
Insured: *************************
Our Claim Number: 2022-59038
Policy Number: 8592109
Date of Accident/ Loss: August 2, 2022
Dear Customer Relations Team:
This is in response to the above referenced complaint, dated August 16, 2022. In the complaint, ****************** expressed concerns with the delays and service she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and apologize that ****************** found our service unsatisfactory.
On August 2, 2022, ****************** contacted our company and reported that earlier on that same day, her 2017 Kia ******** was stolen. On that same day, the adjuster contacted ****************** to discuss her claim and left a message for a return call. In addition, the adjuster ordered a copy of the police report and sent ****************** paperwork which explained that she needed to complete and return a theft affidavit so that the adjuster could continue the investigation.
On August 5, 2022, the adjuster received a call from ****************** who advised that her vehicle had been recovered and provided the vehicle location to the adjuster. The adjuster then ordered an inspection of ******************** vehicle.
On August 12, 2022, the adjuster received a copy of ******************** damage estimate in the amount of $1345.95. However, the adjuster had yet to receive any of ******************** required theft paperwork back.
On August 15, 2022, the adjuster spoke with ****************** and advised her that her paperwork was still needed to proceed with the claim.
On August 16, 2022, the manager returned a call to ****************** and explained that her theft paperwork needed to be completed, notarized and returned in order for the adjuster to proceed with the investigation.
On August 19, 2022, pursuant to ******************** request, the adjuster emailed her a copy of her estimate and photographs of the damage.
On August 20, 2022, the adjuster paid Allstar Towing and Snow Removal $786.00 for ******************** towing and storage bill.
On August 24, 2022, after receipt of ******************* paperwork, payment in the amount of $845.95 was issued to ****************** and her repair facility. This was based on the estimate of $1345.95 less ******************* $500.00 comprehensive deductible.
We again apologize for any frustration that ****************** experienced as a result of her claim.
Sincerely,
***********************************
Claims Compliance Manager
On behalf of Apollo Casualty Company
***************************Customer response
08/25/2022
Complaint: 17723353
I am rejecting this response because: I was very stressed out and basically cried telling them my job was in jeopardy.also my claim adjuster *********************** told me I was harassing her I would never recommend that company to anyone. I thanked ***** manager ******* for helping me her worker ***** was very rude and unprofessional.
Sincerely,
*************************Business response
09/06/2022
Tell us September 6, 2022
Better Business Bureau of ******* and Northern ********
330 *******************
Suite 3120
*******,** 60611
Re: Department File Number: 17723353
Complainant: *************************
Contract Type: Private Passenger Auto
Company: Apollo Casualty Company
NAIC: 10343
Insured: *************************
Our Claim Number: 2022-59038
Policy Number: 8592109
Date of Accident/ Loss: August 2, 2022
Dear Customer Relations Team:
This is in response to the above referenced follow up complaint, dated August 30, 2022. In the complaint, ****************** expressed concerns with the delays and service she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and apologize that ****************** found our service unsatisfactory.
Please see the original response which addressed the concerns that ****************** had with the claim.
We again apologize for any frustration that ****************** experienced as a result of her claim.
Sincerely,
***********************************
Claims Compliance Manager
On behalf of Apollo Casualty Company
***************************
why here...
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1400 E Touhy Ave Ste 470
Des Plaines, IL 60018-3305
Business hours
Today,Closed
| MMonday | 8:00 AM - 4:00 PM |
|---|---|
| TTuesday | 8:00 AM - 4:00 PM |
| WWednesday | 8:00 AM - 4:00 PM |
| ThThursday | 8:00 AM - 4:00 PM |
| FFriday | 8:00 AM - 4:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.