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ComplaintsforAdvance Auto Repair Incorporated
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Complaint Details
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Initial Complaint
04/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In the late summer of 2021 my Infiniti Q50 was having issues. I took it to the local auto zone where I had them scan the vehicle to see what the issue was for the check engine light. The error code was showing up as a bad speed sensor. I called my mechanic and he told me to bring the car in. About 3-4 weeks of having my car he told me its a bad transmission. I settled to replace the transmission with him for about $2,500 Almost 2 months after I originally dropped off the car he said my car was finally ready for pick up. When I arrived to pick up and make a payment he said he could not locate any of the paperwork but assured me not to worry there is a 6 month warranty and nothing will go wrong. About 4 months later I started experiencing the same problem in February 2022 I called him and told him if the warranty is still valid and if he can do anything. I dropped off the car to him and he called me mid April to pick up the car as he replaced the transmission allegedly. Two days after picking up the car I started having the same exact issue all over again and I went back to autozone to see if there was a new issue. It was the same speed sensor error code occurring. I could not afford to take it elsewhere or the dealership so I reached back to Advanced Auto Repair and I dropped it back off to him. I feel like I am getting the run around like always with him and not getting any results. Its my fault for not demanding more paperwork trail of the repairs. But I do have a credit card statement payment made to them for the original transmission swap they first did. I am looking for help to resolve the issue at hand or at least a refund so I can use the money to properly fix my vehicle as I can not afford repair elsewhere currently.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.