ComplaintsforLeader Garage Builders
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of service: May 11, 2022. Garage door would close and immediately the opener would raise it up again. Leader Garage Builders came and said it was $200 to tighten the chain and adjust limits up and down. A total of 15 minutes was spent doing work based on video monitoring. Garage door stopped working the next day again. I looked at it and the chain was completely loose, as tightening the chain caused the sprocket to break off. Called another company and they stated that they would have charged me 79 to do the same work, but that it wouldn't have been a good idea. They ended up replacing the gear and socket assembly, checked both garage doors and lubed them. Including their service charge, the second company only charged me 159. Summary is, Leader didn't replace any parts and didn't fix the problem, but charged 200 dollars. The other company replaced parts, fixed the problem and was 41 dollar less. Leader did not give an invoice after taking 200 dollars. After multiple requests for an invoice, one was finally received via text 4 days later. His reply "If you think that you pay to [sic] much, you shouldn't call for service because no one is your personal slave. And [sic] you ask me for the invoice after an hour." Incredibly unprofessional and would not provide an invoice until the BBB was mentioned.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.