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Find a Location

AutoNation Hyundai O'Hare has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAutoNation Hyundai O'Hare

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/2014

    Years in Business: 92

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1509 River Rd, Des Plaines, IL 60018-1760
    BBB File Opened:
    12/10/2013
    Years in Business:
    92
    Business Started:
    1/1/1932
    Business Started Locally:
    1/1/1932
    Business Incorporated:
    9/25/2013
    Accredited Since:
    2/1/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Auto Dealership IV, LLC
    Business Management
    • Mr. Frank Degradi, Billing Manager
    • Mr. David Koehler, Corporate Manager
    • Mr. Nicholas Schnelle, Manager
    • Mr. Michael Manley, CEO
    Contact Information

    Principal

    • Mr. Frank Degradi, Billing Manager
    • Mr. David Koehler, Corporate Manager
    Additional Contact Information

    Fax Numbers

    • (847) 824-7638
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/22/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    March 9 I deposited $500 to order the Ioniq 5 RWD in Limited Trim and Shooting Star Gray color. Dealer sent me an email confirming the care I ordered, which was Shooting Star ***************** 3 After never hearing any updates from AutoNation in ***********, I found the exact car I wanted at AutoNation in ********, therefore I asked Salesman if he can help me get this car (attached email). ******** responded to me that there would be an $800 shipping cost, and I agreed to it.June 8 I came to the AutoNation office with my trade. This time it was valued at $1500 less than offered when the deal was signed three months prior. The Trade In offer was never in writing, so I understood that this was not a deal-breaker for me. I was then presented with the updated invoice with the shipping cost included. They told me there was an error on the original deal that was signed, therefore the new invoice was $1,600 more than what we originally signed off on, rather than just $800. Disappointing, but after waiting three months I was willing to sign this deal so we could finally land this car. The vehicle description on the new signed deal says Ioniq 5 Limited (A1) 4x2. Exactly the same description as the original deal, therefore I had every reason to believe that I was getting the exact car I ordered. I signed an agreement to get the exact car I ordered for $1600 more than the original agreement. I was told it would take 3 weeks for the car to ship to ************June 11 Dealer informed me that the Limited RWD miraculously arrived in *********** after only one business day!!! Somehow its the wrong color. He is telling me that I ordered Gravity Gold, and its ready to be picked up. ******** never said the words Gravity Gold to me on June 8th when we signed. Never came up in conversation, and it certainly isnt on the document I signed. This is when I informed the dealership that I no longer was interested in pursuing this deal any further. They will not return my deposit.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Don C

    1 star

    07/05/2023

    HORRIBLE CUSTOMER SERVICE! Started a purchase on their dealership website and submitted it to them for review. Spoke to a salesperson and went over numbers. He needed to talk to his manager and said he'd get back to me. Received a call back from ***** (manager) and we reviewed numbers, have him VIN for my trade and told him I could be there in an hour. He said he would review the deal that was submitted and call me back. Several hours later right before they close he calls me back and tells me he sold it to someone else that came in after we spoke. He told me that being there in person takes precedent and was more important than what I spoke to him about earlier and submitted online. I told him that was a poor way to treat customers and he shouldve treated our deal with the same respect. He told me that he disagrees and was not going to turn that guy away.but ironically just did it to me. He was unapologetic, rude, condescending and when confronted with facts just got louder and more belligerent. He refused to listen or acknowledge his poor handling and hung up on me. Moments later I get an email from the original salesperson telling me the vehicle just sold. BUYER BEWARE..THEY EPITOMIZE DIRTY CAR DEALER!

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