ComplaintsforJidd Motors Mitsubishi

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 24 I bought the used car *** X5 from JiDD motors online.In the process of purchasing we asked for videos and photos of the car and we got them showing acceptable scratches and 3to 4 chips.At the time of delivery we clearly can see about 30 chips covered with the white paint (not matching the color of the car)obviously the seller tried to hide the problems on the first looks,hard to see the on the pictures and videos.So there were more irregularities we know about.We called the same day and asked for the **** who is the owner but they said that he is out of country .The manager (****)assured us that appropriate measures are being taken and the issue will be resolved within 2-3 days.Yesterday evening they accused us of having signed the delivery and with that the problem was exhausted .The delivery driver doesnt speak English,shows me the empty box where I have to sign and didnt showed me that I have a option to write a note.Its not a normal paper its a small phone Also is the problem with the final price for the car.On the end we have to paid about $1,600 more and now we have to pay for the repaint the front bumper and the hood.Too many disappointments .And that happens because of lack of honesty and professional manners The purchase of a luxury car should bring happiness not bitterness and disappointment

  

  Business response

  07/09/2024

  Please see attached.

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2021 Audi SQ5 March 1, 2024 and I was assured that it was up to date with maintenance. Two months after the break pads lights came up that it needed to be replaced. On the windshield it it has a sticker that has a rating of green, yellow, and red, which in this case it is green. Break pads have a life expectancy at a low end of ****** miles and we have only driven the vehicle *****. We tried calling to see if it could be replaced and were told that they do not actually inspect the vehicles. All they do is run a scanner through. We were also sold on all packages and we assured if we ever had issues they would be able to help. I am reporting this sale fraud to the Illinois attorney general. PLEASE BE AWARE.I was also told an audio recording would be provided on the *** they provide and it was not on there.They also told me I could cancel the additional packages if needed online and I would not have to go back to the dealership but that was not true. Only way to cancel is to go to the dealership and cancel.

  

  Business response

  07/01/2024

  Attach our response.

  Customer response

  07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from the dealership and noticed a problem with the window. When I brought it back within three days according to the dealership policy, they said it was normal for that model. Now, after 11 days, the window is stuck open and it's been rained on several times. I took it back to the dealership, but they're refusing to fix it or give me credit, even though I've only had the car for two less than two weeks.Date of transaction: 5/16/2024 Resolution a credit of $1000 to fix the window via ************* center.

  

  Business response

  06/07/2024

  Attach our response.

  Customer response

  06/16/2024

   
  Complaint: 21771944
  
  I am dissatisfied with the response because I contacted the attorney ********************************* representing Jidd Motors after I opted to have Tesla repair the window, as Jidd Motors did not respond to my calls or emails. I have requested that the attorney issue me a check for the invoice amount, which should have been resolved through the dealership's service center. The attorney informed me that if Manager *************** is unwilling to provide a $520 reimbursement, the owner is prepared to do so. I have not received a response from the attorney yet, but I am eager to ensure this matter is resolved. I have attached the invoice for your reference.

  But I do want to thank you so much for help. But would love to ensure that BBB can defintely make sure I get a check for the amount of the repair.

  
  Sincerely,
  
  *******************************

  

  Business response

  06/21/2024

  attach our response

  Customer response

  06/28/2024

   
  Complaint: 21771944
  
  I am rejecting this response because: This is a duplicate message from the previous response. No change has been made in the letter. This business is being difficult and not resolving the matter. I will simply request my statement again.

  I am writing to bring to your attention an issue I have encountered with Jidd Motors and to request your assistance in resolving it.

  On 5/26, I contacted Jidd Motors regarding a malfunction with my vehicle's window, which would not roll up. Despite multiple follow-**** Jidd Motors took several weeks to respond to my inquiry. This delay caused me significant inconvenience and exposed my vehicle to potential damage.

  Given the urgency of the situation and to prevent further harm to my vehicle, I decided to take matters into my own hands and had the repair done by *****. I have attached the official invoice from Tesla for your reference.
  At this point, I am simply requesting reimbursement from Jidd Motors for the cost of the repair. I believe this is a fair and reasonable request given the circumstances.
  I appreciate your attention to this matter and look forward to your assistance in ensuring a prompt resolution.

  Given the significant revenue that the dealership presumably generates, I am perplexed as to why they cannot address the issue and simply reimburse the invoice amount.

  
  Thank you for your time and consideration

  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a car through JIDD motors in ********** and dealt with **** they sales person. I wanted to go through my own financial institution but he insisted on going with ***** Fargo. I purchased a 2020 Range Rover. A month later ********** reported my vehicle stolen no questions nothing. these people are fraud they will take your money. I tried to make a police report and received a nasty response from the police sergeant whom i think have ties to the dealership I wouldnt get nothing from these people they are Rude and definitely scammers

  

  Business response

  04/09/2024

  We are unable to locate this customer in our database. Please provide copies of purchase paperwork so we may respond accordingly. 

  

  Business response

  04/09/2024

  We are unable to locate this customer in our database. Please provide copies of purchase paperwork so we may respond accordingly. 

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I came in to Jidd motors with my own financing through chase bank. The Sales *************** insisted on me going through ***** *********** Meaning they would need to run another credit inquiry I was told everything went through just needed to leave with insurance and was told thats all Id need to complete financing. I put 1000 on a *** x4 I came back the next day with my insurance and obtained the car. I was than contacted almost a month later stating financing never went through and that they needed to verify financing another fraudulent way. I told them I was on a business trip and would come in and take care of what needed to be taking care of. Tried to call **************** i spoke with no response. These people had a random guy weeks later come to my house like a private detective who than report the vehicle stolen even though i signed contracts and was registered to the vehicle. Later that day they came and had my car towed stated a that it was a stolen vehicle even though these people know that it wasnt stolen. I was able to obtain the vehicle back because of course I have all my documents to prove the lies and the same person who stated he didnt work for Jidd motors went and lied and had them come back to my home at least 25 police deep for a Vehicle they have me on record purchasing and registered to my address but because they ****** up with the finance department and lied with the police its a law suit being had as we speak this is a civil matter. these people are liars fraud and have the police working in there pockets. They need to be shut down because they are thieves liars and corrupt and the police of desplaines are fraudulent as well and will be sued this Business lies about there reviews theres no way in h*** u have all these negative reviews and have a rating of a 4.5

  

  Business response

  04/09/2024

  We are unable to locate this customer in our database. Please provide copies of purchase paperwork so we may respond accordingly. 

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The dealer implied that there was a warranty-salesman ****. Latter found that there was none. Asked twice about the loaner-I stated ************answer twice was yes and at lower price than now with a lender I had no knowledge of-********** Called three times-they hung up. Also to a lesser degree an issue with XM radio,

  

  Business response

  03/21/2024

  PLEASE FIND RESPONSE TO COMPLAINT ATTACHED

• Initial Complaint

  03/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I pulled an online quote from this dealer website on a 2022 *** X3 which included the car price + Applicable Taxes + Title Fee of $170 only (Attached herewith). ****** who is the internet manager called me and confirmed that this online quote is out the door price. He said he is motivated to sell the car as it was the last day of the month and assured me that he will further reduce the price by $500 if I come over the same day. Based on his promise, I drove 2 hours to the dealership and when i am at the dealership, he said the car was just sold. This was a total lie and there was no customer at the dealership. I selected a different car and asked them to price the car. ****** disappeared all of a sudden and **** the store manager added $1200 additional charges on top of the original internet price. Both ****** and **** were non-ethical; They lack integrity and engage in deceitful practices.

  

  Business response

  03/04/2024

  Please find response and supporting docs attached.

  Customer response

  03/05/2024

   
  Complaint: 21377433
  
  I am rejecting this response because: All the information stated by the dealer is incorrect. Please compare the online price and In-store price offered by the dealer. They Increased the price by more than $1000 adding the Government Fee of $815 and increasing the title/dealer fee from $164 to $358. Further they promised me $500 reduction in price if i swing by and close the deal by 2/29/24 as that's the last day of the month and meet the sales target. I trusted them and drove all the way from my home to dealership which is 100 miles away and takes 2 hours to drive. When i reached the dealership, they played a cheap trick that the car i was interested just sold.
  
  Sincerely,
  
  **********

  

  Business response

  03/07/2024

  Please find updated response attached, 

  Customer response

  03/10/2024

   
  Complaint: 21377433
  
  Dear ************ I am rejecting your response. Here are the sequence of events for your understanding -

  I looked at a ********* X3 (VIN:5UX53D04N9L63123) and the Gray X3 (VIN:*****************) when I first came on Feb 24 (Saturday). **** offered $500 reduction only on this ********* which was contradictory to what was mentioned in your Letter. I heard loud engine noise when I drove this White X3 and was not happy with this car. I asked if they can offer the same $500 discount on Gray X3, **** said he cannot reduce even a single dollar on this car. So I left without making a decision on Saturday Feb 24.  
  
  On Feb 27th, I pulled an online quote on another ********* X3 with ****** Miles from the dealer website for $32,175 which includes tax ($1523.95), title/document/delivery fee ($169.50) as per the online quote (See attached). Diante called right after i sent the online quote to the dealership and said he will honor the online price. I called *********************** back on Feb 29th and he said that he is motivated to sell and will be able to offer $500 on top of the online price if I come on Feb 29th (being the last day of the month). Trusting his words, I went to the dealership on the same day and when I arrived ****** said that the ********* X3 with ****** Miles just sold. Please check with ******/**** if they said to me that this ********* X3 with ****** Miles ******* Quote Attached) was sold on Feb 29th when I arrived at the dealership. Even though I have been deceived, I decided to go with any available car. Diante disappeared all of a sudden and **** pulled the pricing for the ********* X3 VIN:5UX53D04N9L63123 (In-Store Quote attached) adding additional fees of $1005 (Government Fees ($815) and doc fee ($190 more) on top of the original online out the door price. **** was not willing to talk so I left the dealership with disappointment.
  
  You mentioned that your client made several attempts to talk to me. This is a complete lie. I have not received any phone/message from Jidd Motors after Feb 29.

  Sincerely,

  
  **********

• Initial Complaint

  12/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In less than 30 days of driving the vehicle after being told that the car had new brake pads, and was recently inspected I received a notification on the screen of my car telling me that my brake pad needed to be replaced. I trusted THAT information because it was coming from *** and I am confident that the car is able to assess its condition. I was told by the seller ***** that they probably forgot to reset the sensor after they changed the brake pads, and she assured me that the maintenance was recently done based on a sticker that was listed in the window. The sticker that was listed in the window was postdated, and I was told that was possible probably a typo. (I have documented proof of these conversations).I spoke to another employee ****** at the location, who also stated the same thing and informed me that they had breaks available in the event that they were actually bad, and that they would be covered. After driving this car for less than ***** miles I was given a bill for over $1,400 and told that the brake pads AND roaders needed to be replaced on the entire vehicle. I asked her how could they even sale a car in that condition, and she (******) stated, "You purchased a used car!"I then contacted ***** and she then stated that her general manager just told her that they now would not cover the brakes (I'm guessing because of the costs) BUT would sell the brake pads at cost meaning that I will still be footing over $1,400 bill on a vehicle that I would not have purchased with faulty brakes, and had I have known that the brake pads were not in new condition like I was informed during the sale. It took over a month for them to get ****** to actually reach out to me regarding this issue, and when I spoke with her she again stated that they would be covered, and that it was probably just that they forgot to reset the sensors.Yesterday, when I was presented this bill from ****** she said and I quote, I only thought they would be covered because you said you purchased the vehicle a month ago. It took Countryside over a month to beg ****** to actually get in contact with me so that I could bring my vehicle in for service. (I also have documentation of this). I told her to go ahead preform the work, and that I'd be contacting my attorney.After the work was preformed I was presented with a bill of over $1,400 and then told that **** doesn't accept credit cards, and only takes cash or credit. It's my understanding that you must inform customers of this prior to service and have this information listed and visible within a facility which it wasn't.

  

  Business response

  01/04/2024

  This complaint was also placed on the BBB for Countryside Mitsubishi as well. We did respond to it there already. A settlement has already been reached with ****************. Please see attached signed settlement agreement. 

  Customer response

  01/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Also, I am still waiting on payment.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/18/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 11/10/2023 I traded my Maserati Ghilibi in and purchased a Porsche Macan with sales man ***************************. After my Maserati was appraised and they offered what was expected and my down payment was to be $15,000 from what I was told by ****. I told him I needed to go to the bank and get the money. He insisted on coming with me. Once we got in the bank he waned me to get all cash but i declined on that giving the amount. I got a $10,000 check and $5,000 in cash. **** on the way to the dealership wanted me to give him $1,450 cash out of the down payment amount because he claimed the "commission fee" was taken out upfront for the sale. He told me the $15,000 would reflect on the final sale report. I did not once me and ****************, ******* wrapped up paperwork. I told her what took place and she wanted to reach out to the Director, ***** to hear what happened. ***** and her called on three-way and we went over what took place and he said that he would give me a call back when i sent him all proof needed to investigate what happened and I requested them to return my $1,450 because *************************** pretty much stole my money. I need my money returned ASAP.

  

  Business response

  11/21/2023

  Response to complaint ID# ********

   

  Please find attached settlement agreement signed by **************. Also included is an email from BBB stating ************** requested to have this complaint removed. 

  Customer response

  11/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello ************** I purchased a truck from your company Q80 2021 the truck was on empty no gas the truck was not clean AT ALL..And your Manager **** had me to sign papers work for the bank that's ILLEGAL my aunt was supposed to sign not me when they put me in gap insurance and another warranty when I told them No and the payment wasn't what it was supposed to be it is to high and we let them when we call to talk to the owner they hang up

  

  Business response

  11/21/2023

  Please find attached response to complaint id# ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩