ComplaintsforMaster Pro Plumber

• Initial Complaint

  04/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 30 2023, I had employees from Master plumbing pro come to my house to give me a free estimate on my plumbing issues. They stated that they would need to see the main line, which is located in the front of my house. They came in to tell me that the main line was clear and that they just had to drain the individual drains. What they didnt tell me was that they had to break open the cap to the main drain in order to look inside. I noticed it awhile later and contacted the company immediately. I explained to the owner, *****, what happened and he said that he would need to charge me in order to fix what his employees broke. I spent over $500 to have his employees do professional work and not break my property. The owner did not care what so ever and said to do what me wrong I needed to do. I have HD cameras surrounding my whole house and you can see the employees at the main drain. I was also told that I would get a receipt and 1 year warranty but I never received anything in my email nor spam folder

  Business response

  06/01/2023

  We gave the customer a price to replace the part but she did not want to pay for it to be replaced.

• Initial Complaint

  03/30/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  ** Sept. of 2022 I had Master Pro Plumbers come out to fix a broken water pipe in my basement. It cost me $6,800 to get this done. In October my basement started getting streams of water when it rained that started from where the water pipe was fixed, and I also discovered that all the electrical outlets on the outside of my house along the right side and my outside lamp was no longer working. When I had an electrician come out to check my outlets, we discovered that when Master Pro dug up my front yard to fix the water pipe, they pulled all the electrical wires out. When I called Master Pro, they sent one worker out, but he couldn't fix the problem with the wires and said that ***** would have to come out and fix everything. At the same time, I had another plumber come out and I had to paid $159.00 for an emergency call to discover that the sealant around the water pipe both in my basement and on the outside where the front yard was dug up wasn't done correctly and that is what was causing the streams of water when it rained or snowed. I called Master Pro at least seven times starting in October to find out when someone was going to come out and fix the problems and I never received a phone call back or a visit from anyone. I just recently paid another $3,435.00 to have the sealant around the water pipe fixed and another $488.57 to have my electrical work fixed on the outside of my house. I would like to be reimbursed for the $3,435.00 the $159.00 and the $488.57 that I had to pay to fix their s**** up.

  Customer response

  05/30/2023

   
  Complaint: 19875741
  
  I am rejecting this response because:  I had the City of ***********, ** come out and inspect my water leak in my basement and was told by the city that the problem was up to me to have fixed since the leak was on my property and not city property.  The ******************* even ****ed the water line on the outside of my house which ***** knew and saw.  Being the professional that he claims to be he should have told me that any and all utilities should have been ****ed before he started the job.  I would have been more than happy to pay for someone to come out and **** any other utilities that needed to be ****ed, but, once ***** saw the water line was ****ed he just started digging up my front yard.  After speaking with ***** and telling him what the situation was he told me that he would be out to fix the problem.  I even had another electrician talk to him over the phone and explain what had happened when he dug up my front yard and ***** knew exactly what the electrician was talking about.  ***** had his associate ***** come out and work on the problem.  ***** was only able to do so much and admitted that he didn't know what or how to fix the problem so ***** called ***** to explain to him what he did and that he couldn't finish the job so ***** told ***** that he would be out on Monday to fix the problem himself.  After many phone calls to ***** with no return calls from him or ***** never coming to my house, that is when I had decided to have another plumber and electrician come out to fix his s**** up.

  Sincerely,
  

  
  ***************************

• Initial Complaint

  07/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Four months ago I payed $4000 and Mr *************************** disappeared with my money without a reason

  Customer response

  09/16/2022

  In March 03-2022 Mr. *************************** and I ******************************* signed a contract for a New water service installation and at the same time I paid a check for $4,000 dls Down payment, he been using different types of excuses to delay  the process. Finally he exhausted all the excuses and blocked me from all comunication and disappeared with all my money. 

  Business response

  11/29/2022

  ************************ gave us a deposit for $4,000 and the contract stated that the costumer was responsible for all permitting fees with the village and water and sewer department. The customer refused to pay permitting fees so we returned the $4,000 deposit and agreed that when the customer agreed to pay permitting fees we could continue the job. The customer declined.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩