ComplaintsforThe Tiki Terrace
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Complaint Details
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Initial Complaint
01/12/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On November 12, 2022, my family and I attended the dinner and show. There were 4 of us, 2 adults and 2 children. I used a Groupon to pay for part of our meal and then paid the rest on my credit card. The next day when reviewing my receipt, I noticed that I had been charged for 4 adult entrees rather than 2 adults and 2 kids. The entrees are charged per person, not per item ordered. We also ordered some drinks and appetizers which we were charged appropriately for. On November 14, I emailed the business with a copy of my receipt asking if I could be credited due to the error. On November 15, I received a reply from the business apologizing for the error and acknowledging I should have only been charged $23 per kids entree rather than the $49.50 I was actually charged. The business said that they would credit my card the next day when they were in the office and apologized saying that the server was new. I did not receive a credit as promised so I emailed the business back on 12/9/22 asking for confirmation of the credit being processed. I did not receive a response or a credit to my card. I emailed again on 12/28/22 and on 1/11/23. Still no response and no credits or pending credits to my card. I am appalled that a business that makes an error, admits to and apologizes for that error then does not do what they agreed to do to correct the error. And then to be ignored several times over 2 months is ridiculous.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.