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ComplaintsforHerman's Garage and Body Shop
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Complaint Details
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Initial Complaint
03/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Took my vehicle to Herman's got told by them my transfer case was bad so I went and purchased one for $150.00 took it to them they called me the next day and said it was not the transfer case it was the transmission so I then went and purchased a transmission for $600.00 they had my vehicle for two weeks payed about $700.00 for the installation when I got it back I imformed them that my vehicle was shifting hard **** the owner said it would work it's self out that the computer had to relearn the new transmission left it at that 3 or four days later I'm driving down the interstate and my cars starts smoking and leaking transmission fluid so I had it towed back to **** he then told me that I was not priority and he would get to it when he had time then he calls to inform me that the transmission line blew off and that's the issue I then ask him why they didn't make sure it was installed correctly he said it wasnt his problem I would have to pay for the tow and repair which was an other $200.00 so I did move forward a week and my shift cable snapped had to pay someone $200.00 to replace that and at this point it's still not shifting right move forward two more weeks and my reverse goes out and I'm told by another mechanic that my transmission is shot and will have to be rebuilt as the mechanic is removing the transmission he sees that it's leaking from the same line that I had fixed an informed me that there are bolts missing and it was incorrectly installed then he pulls it out of the vehicle and I look at it it's not even the transmission I bought it's one from a junk yard that has junk yard markings on it I contacted **** at Herman's garage to talk with him about these issues and he told me it's not his problem and I'm a liar and was very rude with me then hung up on me
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.