ComplaintsforSub Zero HVAC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
S and S purchased ******* heating and retained the name. This was probably done because of the name recognition in the community and the reputation of ******* heating being open and honest with his customers. Past experience with ******* heating influenced my decision to use them again. I purchased a 95% efficient furnace from *******. What I was sold was too large for my home. Considering a J load was not completed, the furnace is way too big for the home. The a/c coil was also installed at the time of the furnace and its a 5 ton coil which is also too big for the home. I was told once before that the furnace was too large for the more. ***** invited it was the right size. Now that I am ready to add a/c and zoning I am being told by the new contractor that zoning and a/c will not work and will only cause problems later on because the original unit is not the proper fit for the home. The uint that works for the home Is much smaller, as well as the coil.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.