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ComplaintsforTotal Roofing & Construction Services, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We need workers to come and fix the leak in ************. The local manager sent a person twice and it wasn't fixed. The problem is a metal flashing that wasn't replaced while installing the new roof. This metal was suppose to be between the house roof and sun room roof. Samething happened in the front of the house, this one was fixed and ceiling painted because it was brown water stained from leaking. We live in ** and **, the two times we arrived in ********-** we had a hard time to have someone to come and fix it. Several times business made appointments and no show. No call no nothing. Total disrespect to me a senior veteran. We have all this process documented with pictures and emails back and forth. We had old roof sheets removed and replaced, we did pay for everything they asked.I need it fixed because we need to go back to *********.Business response
02/20/2024
We believe you have filed a complaint against the wrong company. Our company, Total Roofing & Construction Services, **** is located in ********. We only work in ******** and *******. We have never worked in ********, **, and have never had a customer by the name of *****************************. Please let me know if you need any additional information, and we would appreciate having this complaint removed from our record.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.