ComplaintsforCompressed Air Advisors Online, Inc.
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Complaint Details
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Initial Complaint
02/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Order #CAA8114. Dec 18 2023 Compressor pump was damaged badly in shipping. Head, cracked, pulley bent. Paid $249 Originally they acted like they cared. Said they'd get back to me.I've been ghosted completely on several emails and calling leaving messages. I had to purchase another pump elsewhere to keep me working.Business response
02/27/2024
It is an unfortunate situation. However the customer did not follow our Terms and Conditions that they agreed to upon checkout from our online store. We have these in place as a safeguard. We have no way of knowing whether this damage occurred during the shipping process or after the product was in the customers possession. The customer accepted what they said the box was badly damaged but failed to even take a look inside to make sure everything was alright. So for this reason we did not offer a refund. Our Freight Conditions are clearly stated on our website as follows
*Make Sure to thoroughly inspect all items upon receiving them. Once you receive the item and the freight carrier leaves it is very difficult to file a freight claim. One you accept the shipment the equipment is yours and you take responsibility to create a freight claim with the freight company.
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Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.
Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.Customer response
02/27/2024
Complaint: 21284533
I am rejecting this response. That sure is an interesting response after I was told I would be taken care of and then completely ghosted by your company. Utterly ridiculous. I cannot inspect every product that gets dropped off by *** before they leave. Perhaps you could man up and do the right thing or at least have some type of recoil other than a big sorry we did no wrong. I will be contacting **** to reverse payment. You don't just get a rip people off and get away with it.
Sincerely
******************Business response
02/28/2024
Once again refer to the Terms and conditions you agreed to at checkout. It is your responsibility to check items. By not making note with the freight company we have no way of knowing f they damaged the item or if it was done after the delivery.Customer response
02/28/2024
Complaint: 21284533
I am rejecting this response because:
Please take care of you customers. Using fine print as a scapegoat is not an answer. I have no proof you didn't ship it damaged in the first place. In fact it appears it was probably damaged before it was shipped. Perhaps you could offer a solution other than zero. Real businesses take care of their customers. I implore you to step up and show some responsibility. I did not choose the shipper. I did not sell item. I am not the business that responded and said I would look into it and see what I could do then turn around and ignore customer completely with no resolution pushing him to go to the Better Business Bureau just to get a response. Poor business practice. unbelievable.
Sincerely,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.