Customer ReviewsforCompTIA

Received an email that stated a beta version of the Cloud + Certification was available for a discounted price. Purchased the discounted voucher and proceeded to study for and take the test with no issues, other than there being a bevy of material and content that was unexpected, as there was no way to know what would be on the test for certain, since there was no study guide yet. Was advised that as this was a beta/pre-production/pre-release version, there would be a period of time before the results were available, as the grading rubric was presumably not finalized. Keep in mind CompTIA sells you 3 years of being "certified" once passing an exam in exchange for your hard earned dollars.The results took quite a while to be released, longer than expected, approximately 6 months.I called in several times, ultimately being advised I had passed. Fine, right? NOT SO FAST...Presumably, since if you have not received the results of your test, you can't willingly or truthfully claim you have the cert, so CompTIA would not include this portion of idle "grading" time as a part of your 3 years, right? WRONG. And this was never stated up front. Logically, one would assume they would wait until they had officially told you that you had passed before starting the clock...When I called in to dispute this, they basically said "****, that's the way it is." So I paid for and did not get what they advertise in the end. Considering further action at the moment, but strongly recommend you go to other Cert providers, or a different industry even.   

Congratulations on passing the CompTIA Cloud+ beta exam!Beta exams are used for exam development. However, candidates do not receive their exam scores until after the version of the beta exam taken is released. Should they pass, they receive certification, which is dated from the time they took the beta exam, not the time it was graded. We apologize if you were not aware of this. However, the exam dates in the account show the date the exam was taken not when the exam was graded.

I paid about $650 for a bundle that included a voucher and a retake voucher. I work so it took me quite awhile to study. It's been a year, but to my understanding I only have worry about the certification retirement date but in actuality the vouchers expire. The voucher literally expired days before I attempted to schedule my exam. I called customer service and spoke to Destiny and basically was told "nothing we can do". I feel ripped off for a two main reasons.1. It was extremely expensive and the bundle only covers core 1 and not core 2 (which I didn't realize and that's ridiculous for the price) 2. No extension, discount, or resolution was offered (you'd think the expiration wouldn't be hidden in small fine print and why the company's policy so adamant not to help a customers l.e. no returns all sales final mindset???)

I'm sorry to hear that your voucher expired. The CompTIA Store clearly states that vouchers are valid for 12 months from the date of purchase and cannot be extended. There is no fine print. All the terms and conditions are clearly stated.

I'm sorry to hear that your voucher expired. The CompTIA Store clearly states that vouchers are valid for 12 months from the date of purchase and cannot be extended. There is no fine print. All the terms and conditions are clearly stated.

This business ripped me off. After I spent hours upon hours studying for the A+ exam, I took both the hardware and software portions of the A+. So, I wondered, Where was my A+ certification in the mail? They told me that I took a "different set" of the A+ hard or software test. I don't know why I was so furious; I can't even read the emails from CompTIA anymore. They haven't taken any responsibility for their actions. Why would I know to take a test that was in a different set? I have asked them for a refund. I have been so angry because I have spent so much of my life studying for this test. I have a mental disability that inhibits my learning, so I promise you the amount of time I have devoted to passing this test with excessive I would like to take CompTIA to court; if I had the time and money, I would file a lawsuit against them. The problem here is that when you go to sign up for the test, they have so much of your information that it is like the government or your employer; they know exactly what test you took and when. Normally, you might expect some big, bold red letters to pop up warning you before you pay that you are about to take a test that will not qualify you for the certification. With CompTIA, I did not receive any warning that I was going to take a test that would give me nothing. They also did not warn me that the tests would be updated and changed soon. So that I might need to take the test again if I do not pass it quickly. They took all of my money knowing that one of my test attempts would not be valid. Friends, please use another form of certification ****** has certifications and there are other Vendors to choose from. If you have come here looking for the integrity review of this business, it's going to be a zero for me.

I'm sorry if you were not aware that both exams must come from the same version of the exam. Although it's not in big red letters, it is clearly posted on our website. Also, we do not have any information on a candidate other than their name, address, and phone number. We are not aware of anyone who purchases vouchers and takes exams until they actually take the exam and it's uploaded to their account by ******* VUE.

I was told that they would refund me back and they would response to me right away. It's been three weeks now and they aren't reply backing to me at all to resolve my issue. I hope that BBB can help me get my refund back.

A refund was requested in the form of a check. Refunds can only be returned in the method of which the products were purchased. Unfortunately, the window in which you could receive a refund expired when you kept requesting to be provided a refund via a check.

I studied for my exam through *** Academy. They said that if I passed the assessment exam, I should have no problem passing the exam. I scored well on the assessment so I scheduled my exam at a testing center. When I got to the testing center, they said that I could take the exam 3 times back to back if I did not pass. The questions on the exam were much trickier than the assessment test. I did not pass the exam. When I called CompTIA to ask how to take the exam again, they said that I had to pay for the exam to take it again, but that I could only take it 2 times back to back. There seems to be a significant lack of clarity about exam expectations and honestly seems a bit rigged to rip people off. I won't go through *** Academy or CompTIA again. I will take the certification through another company if I actually need to.

CompTIA and no other training providers may state that a specific course or learning tool alone will ensure a passing exam score, as that depends significantly on ones experience and prior knowledge.

I took the comptia test this morning but I ran out of time and couldnt finish. I was using a MAC desktop to take the exam. My computer passed all the system check. During the pre-test setup, the test ******* said that they had problems hearing me but they were able to see me on video. They made some technical adjustments on there end and remedied the audio problems. During the actual test the drag and drop feature on the software was faulty. When I executed the function to drag It would not release the answers I selected. I had to stop the exam, contact the ******* via chat and troubleshoot. The software was buffering around and around for a few minutes. The ******* and I continued chatting and the only question they asked me was whether or not the system was working or not. I simply waited for the program to self correct. When it started working again I ended the chat and continued taking the exam. The troublehoot issue with the drag and drop cost me valuable time. The clock continued on without pausing. I am extremely disappointed with the issues that I experienced. Although I failed the test probrably would have passed if I was able to complete. This is the response I got from CompTia today:Thank you for your patience. We have reviewed your responses for the performance-based question and see that the responses saved correctly and your score is correct. We strongly advise visiting an in-person testing center with Windows PCs or using a Windows PC at home so this issue with the drag-and-drop does not occur again. Unfortunately, we are unable to replace your voucher since you were able to answer the questions. The issue was completely ignored. PearsonVue is a complete joke the customer service is horrible. They act as if they hate their job. My issue was completely ignored. The customer service representatives at ******* Vue was extremely unprofessional. CompTia obviously do not care about their customers at all. NO STAR SHOULD BE GIVEN

We verified that the performance-based questions and responses were saved correctly and your score is correct. We also advised visiting an in-person testing center with Windows PCs or using a Windows PC at home so this issue with the drag-and-drop does not occur again, and we provided you a voucher to retake the exam.

CompTIA advertises its club store membership as a means to obtain a 20% discount on ALL vouchers found on their website, but in reality, that discount isn't applied for the *****Security+ voucher, and likely others from the academic store on CompTIA's website. The academic store advertises vouchers at a lower price point for students. Upon learning this, I contacted CompTIA customer support and they claimed my ********************** club membership was active and working and did not address my request for a refund. I sent a 2nd email again requesting a refund which was ignored. Only after calling my credit card company and disputing the charge did CompTIA finally respond saying they would approve my refund as a "one time courtesy." At no point has CompTIA addressed the lack of transparency and as such I post my review here. Customer trust should be priority#1! Always use a credit card, businesses will take advantage of you!

The *********** was for the CompTIA Store and was advertised and purchased from the CompTIA Store. We do not offer double discounts which is why the ********** couldn't be purchased from the **** since students receive up to 50% off on that Store.

Purchased a package of 2 vouchers and training material for 2 tests required for A+ certification. The purchase agreement said the vouchers and training would expire in one year. Took 1st test - no problem. Went to take 2nd test and was unable to schedule it. Turns out they retired the 220-1002 test series with ZERO email notification. I had to scramble and study for the new version of the test and take the exam before my 2nd voucher expired. Presently I have passed both required tests for CompTIA A+ certification but I won't be certified unless I retake the first test (it's new version.) That will require multiple hundreds of dollars and hours of studying. Customer support has been unhelpful. My complaint was that they sold study material that became useless in less than a year while I paid for a year's access. I asked for access to the new study material but they say it is "recommended a candidate knows the retirement and launch dates prior to making any purchases." But how can I know that if the retirement dates aren't public? Has anyone else experienced this with CompTIA? Seems illegal to me.

The retirement dates of our exam objectives are clearly stated on our website. Before purchasing, the voucher terms and conditions advise candidates to view our website for launch and retirement dates. It also states that to earn the certification, you must pass both exams from the same version of the exam objectives.

I bought a self-paced study guide and Practice test from CompTIA and took my first exam on the 31 Mar 2022, and says that I failed but I told the ******* that there is in the questionnaire that have a glitch on question 22, It is not letting me click anything to it, so they gave me a number to call for PearsonVue customer service but the guy that I talked to is so rude and he hang up on the ******* who called for me.So I called back that number and another person answered and told me that they dont handle the testing issue because the CompTIA deal those kind of issue, so they gave me the number for the CompTIA customer service to contact but when I called the CompTIA, they told me the PearsonVue handles the exam Then the second time I took the exam the same had happened again the 22 question is the same thing I am about to answer it, but cannot find a way to click or answer it and when I click next the question disappear and next time I know it skip to 24, I did not answer either 22 or 23 at all. I went online again and submitted a ticket and requested to expedite the process to the management level for a manual count because my guess is because the 22 question keep jumping to ******************************* answering the question and maybe the numbering is messed up now.Instead the machine correcting the right answer, the machine will correct the answer from 1- 21 then will jump to 24 to 81. Thats why I say that because when I went to flag to review my answer before submitting, I noticed that the 22 and 23 is never in the review section it counts like this **** then 24 81. This just told me that my answer is not in the right number and thats why I keep getting failed.Instead, I went and bought 2 more different practice and self-paced study guide from another company to compare if the answers are the same and it is the same. So I know my answers on the exam are correct.The study guide and exam are not cheap, I even went to Georgia to take the exam

We're sorry that you had a couple of unsuccessful attempts at passing your CompTIA exam. We told you that in the support ticket that you opened CompTIA and industry Subject Matter Experts work closely with ******* VUE to establish defensible and auditable scoring criteria. CompTIA uses specialized technology and software to ensure every exam delivered via ******* VUEs exam delivery platform is accurately scored 100% of the time. In addition, the performance of all CompTIA exams is routinely analyzed by professional psychometricians holding PhDs in their field. Finally, the outcomes of these analyses are routinely reviewed and audited by ANSI auditors.Your exam worked as intended, and the CompTIA CASP+ does not provide a numbered exam score. You receive a pass/fail score, and the score report provides the exam objectives that show the objectives where you had incorrect answers.

ordered voucher directly from comptia store. never got delivered. scammed me out of $449.

This issue was resolved with the support ticket you opened. Your voucher was resent to your email address.