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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They are tell a lie about a incident on 12/20/2017 saying that I was involved in a accident when I was not involved in no accident at all I been with this company since 2016 and have only had one accident in ****************************************************************************************** to like 13 different people and this is the underwriter thats doing the lies
Business response
03/25/2024
Hello,
Please see the history of loss in regard to the customer's policy, including her conversation with an underwriting supervisor who explained the reasoning for not renewing. Please note that this decision was made due to excessive claims history, regardless of whether she was at fault for the loss or not. *********** has paid out for the multiple losses, therefore making this an unacceptable risk.
03/25/2024 01:52PM Manual ************************* talked with *************. explained the reason for the non renewal is the 3 accidents in the last 36 months. the claim on 2017 is not being taken in consideration for the non renewal. Unfortunately having 3 accidents (even those are not at fault) makes her risk unacceptable and that is the reason why the company didn't offer a renewal offer for her.
CLAIM# **********- 12/07/2023, INSURED called and reported COLLISION-VEHICLE claim:IV HIT CV,REAR END.My vehicle was struck while moving.PR filed - citations: no .
CLAIM# **********- 07/10/2022, INSURED called and reported ANIMAL claim:My vehicle struck or was hit by an animal in the roadway while my vehicle was Moving.PR not filed.
CLAIM# **********- 12/25/2021, INSURED called and reported VANDALISM claim:Insured knows responsible party: No; Vehicle was last seen on: 2021-12-25; Doors locked: Yes;Debris around vehicle: Yes ,.My vehicle was struck while parked and unoccupied.PR filed - citations: .
CLAIM# **********- 05/24/2021, INSURED called and reported HITRUN claim:My vehicle was struck while parked and unoccupied.PR not filed.
CLAIM# **********- 12/20/2017, INSURED VEH driving n/b on 1-65. CV in front of IV. Debris (furniture) fell off of CV and IV hit debris. IV - 1 pass, no inj., no tickets
Please let me know if you have additional questions regarding this complaint.
Thank You,
J. *****************************
Initial Complaint
02/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is a car insurance company. I have paid my insurance faithfully. My spouse ******************* got into an accident and they have still not fixed my car or provided monies to fix my car. The accident happened on 1/7/24 and this claim is still open. I have provided the insurance company with all required documents several times. I still don't have a resolution to my claim. and I can't speak to anyone on the phone. They have put me on hold for over an hour with no one picking up the phone to speak to me,. I really need my car fixed.Business response
02/08/2024
Hello,
Attached you will find written response from the carrier indicating the facts of loss. Please review and feel free to follow up with any further questions.
February 7, 2024
Re: Claim Number: 2401090716
Policy Number: 13AU000323812
Date of Loss: 01/06/2024
Named
Insured: *******************
Driver: *******************
Dear ******************* ,
Our investigation of this accident determined that coverage will not be extended for this loss. The reason
coverage is not being extended is as follows:
Per the Indianapolis ******************* report, you were operating a vehicle while intoxicated.
PART D PHYSICAL DAMAGE COVERAGE
EXCLUSIONS
There is no coverage under this Part B if one or more of the following exclusions apply:
V. That occurs while the covered auto is being operated or used by a person who is intoxicated or under the
influence of any narcotics including prescribed narcotic.
Based on the aforementioned, coverage is not applicable under the terms and conditions of this policy.
If you have any questions, please call me at ************************.
Sincerely,
*************************
Claims Department
American Access Casualty CompanyInitial Complaint
03/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A policy holder's car hit my car and created about ***** in damages. They refused to pay for the damage. The car was insured through this company. The insurance company is not holding up to the services that they provide.Business response
03/31/2022
Good afternoon,
In order to address this complaint we will need more information. I am not able to find our customer without a name, phone number, address or policy number.
We will be happy to address this once we have more information.
Regards,
********* Quinones
Customer response
03/31/2022
Complaint: 16954798
The policy holder name is ************************************* his policy number is 13AU000260726 and the claim number is **********
Sincerely,
*****************************Business response
04/11/2022
Good afternoon,
Please be advised **************** spoke to Access on Friday. A check in the amount of $8928.13 was issues along with *** services. I am still not able to locate either of these customers in our system but the problem has been handled.
Please strike this complaint from our records.
Regards,
********* Quinones
Initial Complaint
11/15/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
This company has been my auto insurance provider 05/23/2019 till 10/16/2021 and my policy number is 13AU000262448. I have always paid my premium as at when due. I had an accident 08/05/2021 and the ****** of ***** Vehicles(BMV) required a Certificate of Compliant(***) from my insurance provider to prove that i had an insurance with them as at the time of the accident. I forwarded the letter from BMV to them 08/16/2021 and they said it has been forwarded to the appropriate department for proper execution. Also followed up after that, the response i got is that it is being handled. It was a great surprise to get a letter from BMV dated 11/09/2021 that my Drivers License has been suspended because no *** was received and i am required to file SR22. I called them today, 11/15/2021, only for them to say that they didn't send the *** because they denied the claim on the accident and there was no information to that effect until when i called them today. It is rather unfair that i have been treated unfairly just at the time i needed them most. They rejected the claim on the accident which i already paid from my pocket and their refusal to issue a *** has also hampered my driving status. Since they have refused to provide the insurance i need for me, i want a refund of my money till the date my policy ended with them.Business response
11/16/2021
Good morning,
I have looked into the claim above. The insured purchased Private Passenger auto insurance. ****************** is using his vehicle for business use.
Providing a Certificate of Compliance would mean we are insuring the customer had ********************** at the time of the loss. American Access Casualty has declined to provide this as the customer did not have coverage for this loss.
He was transporting patients for his employment and our carrier does not afford this coverage. The policy is currently canceled for non payment, however the insured was covered for the normal parameters of a personal auto coverage policy. Additionally there are other vehicles and drivers covered on this policy that make it unable to cancel this policy to inception.
Please strike this from our records and contact me with further question.
********* Quinones
Vice President of **************
**************************
************
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.