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          Find a Location

          Kemper has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Kemper

              2211 Butterfield Rd Ste 200 Downers Grove, IL 60515-1493

              BBB Accredited Business

            • Kemper Life

              430 N Vineyard Ave Ste 300 Ontario, CA 91764-5455

            Business ProfileKemper

            Insurance Companies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Prior to submitting a complaint to the Better Business Bureau serving Chicago and Northern IL, American Access asks that consumers to please ensure you supply our insured’s full name as well as either the American Access claim number or the policy number.  Without this information, we may be unable to locate our claim file and respond to your complaint in a timely fashion.
            See all additional business information

            Contact Information

            2211 Butterfield Rd Ste 200

            Downers Grove, IL 60515-1493

            Visit Website
            (888) 663-5443

            Business hours

            8:00 AM - 8:00 PM
            Business Hours
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 5:00 PM
            Closed

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            Get a Quote

            Customer Reviews

            1.15/5

            Average of 39 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            184 complaints closed in last 3 years

            42 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/4/2018

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            American Access Casualty Company (AACC) provides non-standard private passenger automobile insurance to its customers.

            Products & Services

            Auto Insurance

            Business Details

            This is a multi-location business.

            Find a Location

            Kemper has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Kemper

                2211 Butterfield Rd Ste 200 Downers Grove, IL 60515-1493

                BBB Accredited Business

              • Kemper Life

                430 N Vineyard Ave Ste 300 Ontario, CA 91764-5455

              Headquarters
              2211 Butterfield Rd Ste 200, Downers Grove, IL 60515-1493
              BBB File Opened:
              6/1/2004
              Years in Business:
              24
              Business Started:
              12/20/1999
              Business Incorporated:
              8/15/2002
              Accredited Since:
              5/4/2018
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • New AA Holdings, L.L.C.
              • American Access Casualty Kemper Auto
              • Kemper Auto Downers Grove
              • Alliance United Insurance
              • American Access Casualty Company
              Related Businesses
              Hours of Operation

              Primary

              M:
              8:00 AM - 8:00 PM
              T:
              8:00 AM - 8:00 PM
              W:
              8:00 AM - 8:00 PM
              Th:
              8:00 AM - 8:00 PM
              F:
              8:00 AM - 8:00 PM
              Sa:
              8:00 AM - 5:00 PM
              Su:
              Closed
              Business Management
              • Mr. Daniel C. Cummings, President & CEO
              • Mr. Dan Brunson, Chief Legal Officer
              Contact Information

              Principal

              • Mr. Daniel C. Cummings, President & CEO
              Additional Contact Information

              Fax Numbers

              • (866) 276-6860
                Primary Fax
              • (630) 645-7788
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              184 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/13/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              Kemper is my current homeowner's insurance carrier. They notified me that they would not be renewing my policy after 6/29/2024 because they are no longer doing business in **. In the process of searching for a new insurance carrier, I was asked to provide a Letter of Experience from Kemper. I requested the Letter of Experience from Kemper and was provided a document with incorrect information (attached). There was NO amount ever paid out to me, contrary to what is indicated on the letter. I called as well as emailed Kemper, and was told that I needed to address this directly with the adjuster assigned to the claim. I have tried contacting that adjuster but his email bounced back. I tried reaching Kemper for further assistance but no one is getting back to me (see emails attached). I need to have the letter corrected to state ZERO because no amount was ever paid out to me for any claim.
              Read More
              Read 183 More Complaints

              Customer Reviews

              39 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Dymond K

              07/02/2024

              Worst company I have every dealt with in my life they give people without a license ********************** and then gaslight the person they hit. I have been going back and forth with this company for an accident that happen a year ago. ************************* lies about helping people and shes the manager. ******* has the worst attitude and provides false information I have yet to be paid for an accident that happen last year in August this company is a huge pyramid scheme. THEY DO NOT PAY OUT CLAIMS THEY WILL LIE AND TELL YOU ITS A LIEN CALL THE HOSPITAL AND YOU WILL FIND THAT ITS NOT ONE. HUGE SCAMMERS

              Kemper Response

              07/08/2024

              Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review and someone will be in contact soon. Thanks!
              Read 38 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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