73 Customer Reviews
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Review from Marissa W
1 star05/14/2024
They continue to tell me my insurance denied a claim for my 3 year old's physical when insurance is just asking for additional information. Physicals are covered annually. I only asked for a wellness physical. Nothing more. They included additional diagnostic codes, when my son is 100% healthy. He didn't get vaccines, blood draws, nothing extra. **** continues over and over to say we owe them the whole cost and isn't working with us or the insurance.Review from Justin M
1 star04/07/2024
I have had 3 doctors with **** and have been suffering 10years with undiagnosed POTS. Most of my complaints have been ignored and dismissed. Then i got covid and the level of care i got was pitiful. I was told this isnt tour problem go see someone else and the cardiologist i saw ignored my message and finally got back to me a month later. I switched doctors to northwestern and had a diagnosis after 3 visits that actually makes sense. If you need basic check *** they are fine if you need special care go elsewhere!Review from Joan K
2 stars02/08/2024
Making an appointment is *******************. I was reminded via a mychart letter to schedule a mammogram. The link provided in the letter did not work. I called the number provided. The first person to answer was swearing as my call connected. He was not able to get the system to work and transferred me to another person. That person told me my dr had to order the mammogram and that i couldnt schedule it until after 1 year from my previous exam. I told her the doctor had ordered the exam and that i was calling to schedule the exam on the appropriate date . She told me to get the order then call back. Confused I logged back onto mychart and was able to schedule my exam. **************** training is needed!
Dupage Medical Group, LLC Response
02/09/2024
We are continuously striving to improve our processes at DuPage Medical Group and place our patients at the center of everything we do. In order to protect the privacy of healthcare information, we encourage all visitors, patients, and contractors to reach out to us at 855-TELL-DMG or ******************************************** for prompt resolution of any questions or concerns.Review from Kathleen N
1 star02/01/2024
Ever since my doctor became part of Duly Health, I dont have the same level of care. I made an appointment for a throat culture and I wanted the doctor to listen to my lungs, because my asthma is not well controlled. I got a call from the nurse stating that the doctor wanted to see me through telehealth. How do you listen to someones lungs on telehealth? How do you look at someones throat on telehealth? I expressed these concerns, and the nurse responded that I would need to go to immediate care. Well, I couldve done that in the first place, but I had wanted to see my actual doctor, who prescribes my asthma medication. The nurse stated that they dont have any labs in the office anymore and also dont give rapid strep tests. Before **** health took over, my doctor did all the labs in his office. I cant even get so much as a rapid throat culture test at my doctors office. I dont even want to see this doctor anymore even though hes been my doctor for 15+ years. Its really sad to see how far his practice has fallen since **** took over.Dupage Medical Group, LLC Response
02/01/2024
We are continuously striving to improve our processes at DuPage Medical Group and place our patients at the center of everything we do. In order to protect the privacy of healthcare information, we encourage all visitors, patients, and contractors to reach out to us at 855-TELL-DMG or ******************************************** for prompt resolution of any questions or concerns.Review from Jessica B
1 star01/26/2024
Duly Health and Care/DuPage Medical Group is the worst organization to care for patients when it comes to balances that need to be paid. I was making monthly payments of what I could afford towards my small balance and they still turned me over to collections. One would think, with their data breach they exposed all of us to, they would take better care of their patients.Dupage Medical Group, LLC Response
01/29/2024
We are continuously striving to improve our processes at DuPage Medical Group and place our patients at the center of everything we do. In order to protect the privacy of healthcare information, we encourage all visitors, patients, and contractors to reach out to us at 855-TELL-DMG or ******************************************** for prompt resolution of any questions or concerns.Review from Donna R
1 star12/12/2023
Awful. Unable to speak with a human without waiting for 30+ minutes. Incompetent customer service ************* to schedule an appointment sooner than three months despite a referral from my **** DOCTOR!? Lack of concern for my health. Impossible to continue with Duly. UnacceptableDupage Medical Group, LLC Response
12/13/2023
We are continuously striving to improve our processes at DuPage Medical Group and place our patients at the center of everything we do. In order to protect the privacy of healthcare information, we encourage all visitors, patients, and contractors to reach out to us at 855-TELL-DMG or ******************************************** for prompt resolution of any questions or concerns.Review from Rita A
1 star12/12/2023
Duly healthcare is an oxymoron! The only way to communicate with doc is to leave a message on Duly app. Then in 48 hours youll get a message back. I now understand why surrounding ERs are packed 24/7! I love my GP! Been with him for many years but I think its time to find a doc not affiliated with Duly.Dupage Medical Group, LLC Response
12/13/2023
We are continuously striving to improve our processes at DuPage Medical Group and place our patients at the center of everything we do. In order to protect the privacy of healthcare information, we encourage all visitors, patients, and contractors to reach out to us at 855-TELL-DMG or ******************************************** for prompt resolution of any questions or concerns.Review from Alex G
1 star10/11/2023
Well, this place is run by private equity, which tells you everything you need to know about how they treat their employees. My wife had a baby this year and a big part of her comp is based on producing. By meeting patients. Before she had our kid, she was a day short of her bonus goal for quarter, then baby came. So we missed that one, ok, we also missed the bonus for second quarter because she was in baby leave. Upon coming back, she was told she need to make up all the time she was off due to medical leave before should could get paid a bonus. Fairly certain if this isnt illegal, its most certainly unethical and not the place I would go to for care. Go the medical groups that treat their employees like real people. Its embarrassing that people out there trying to do good and provide care are screwed by the big kids in private equity. This business is not putting anyones interests first, unless it makes the ** firm $. Sad because Im certain they dont careDupage Medical Group, LLC Response
12/13/2023
We are continuously striving to improve our processes at DuPage Medical Group. In order to comply with information privacy regulations, we encourage all visitors, patients, employees, and contractors to reach out to us at ************ for prompt resolution of any questions or concerns.Review from Kate G
1 star09/25/2023
There's a new COVID booster that my doctor recommends, but **** doesn't have it. ********* does.I tried to get the vaccine at *********, but was told my insurance wouldn't cover it. I called my insurance and was told **** could authorize the vaccine, but they won't do it.I called Duly, trying to **************** for the vaccine, and they told me no. They told me if I wanted it, I could pay for the vaccine out of pocket or wait until **** gets the vaccine. I asked when they'd have it, and they have no idea. I have asthma and have suffered with COVID twice. The only reason Duly won't allow us to get the vaccine elsewhere is so they can make money.By the way, I've seen your BS response to EVERY complaint that says "We are continuously striving to ..." blah, blah, blah. My physician is great, but this company cares only about profit.Dupage Medical Group, LLC Response
09/26/2023
In order to protect the privacy of healthcare information, we encourage all visitors, patients, and contractors to reach out to us at 855-TELL-DMG or ******************************************** for prompt resolution of any questions or concerns.Review from Deborah B
1 star09/10/2023
As I've expressed to Duly, they have given a new meaning to the term "profit motive motive" and it shows. I like my GP but unfortunately she doesn't appear to be allowed to practice medicine in the way she used to. I am currently looking for a non-affiliated physician. You are invariably connected to a central line when you asked for the ************* Spent an hour and a half trying to get two very simple questions answered. Have spent time in line at a specialists off listening to complaints; on several occasions the patients life was put at risk. They seem to want to repeat expensive tests unnecessarily. At least, the Neurologist I saw had the sence to leave them. *****************************Dupage Medical Group, LLC Response
09/10/2023
We are continuously striving to improve our processes at DuPage Medical Group and place our patients at the center of everything we do. In order to protect the privacy of healthcare information, we encourage all visitors, patients, and contractors to reach out to us at 855-TELL-DMG or ******************************************** for prompt resolution of any questions or concerns.
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