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ComplaintsforDowners Grove Dental and Orthodontics LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My ex and I have been trying to get ahold of this business to take care of an outstanding balance on our sons account. We have called at LEAST 30x, left multiple voicemails and can not get ahold of anyone. They told my ex the bill was going to go to collections if we didnt pay it but we are not receiving calls back in order to pay it!My ex actually showed up there on a Friday (their website says they are open on Fridays) only to find out they were closed.Theres no reason a small dental bill should be this difficult to pay.Initial Complaint
10/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have been trying to get paid back for an overcharge for five months! Date of service was May 11, ****************************************************************** $9.47. I spoke to office manager ***** on Sept 28, 2022 and she told me that ******* (District Manager) would call me. She never did. I called October 17, 2022 and was told that ***** was on the phone and would call me back. She never did! I have not seen any effort to pay me back!
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.