ComplaintsforCorelle Brands

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a set of two Pyrex bowls on Amazon on June 22 2024, amazon Order# ***-3785416-9737026. They both came with black residue on the bottom of the bowls that will not wash off (pictures attached). I contact Corelle / Pyrex support on June 27 2024 (ref:!00DE00YMzT.!500Ps0DeNzK:ref) and attached the pictures and all their requested information. They responded that the marks were "part of the manufacturing process" and are "barely visible when placed on the table." I do not find this to be an acceptable solution because I paid for a new set of clear glass bowls, and these are bowls that I cook with and eat out of. So it makes me very uncomfortable to have black residue on the bowls that contains potentially harmful chemicals and it seems like bad customer service to dismiss my concern and essentially tell me that Corelle is happy to sell bowls in this type of condition.

  Business response

  07/01/2024

  Hello Shangyu,
  
  Corelle Brands appreciates your contact and welcomes the opportunity to review this matter further.
  
  My name is ********, and I am a member of our Consumer Response Team here at Corelle Brands
  
  We regret to hear of your experience with your Pyrex Simply Store 4-piece Round Glass Storage Set, and I will be happy to assist you with your inquiry to resolve this matter to your satisfaction.
  
  Under the circumstances, we are happy to send a replacement set to the address provided on our email form as listed below:
  
  *************************************************************************************
  
  Please discontinue use of your product and discard it when your replacement set is received.
  
  You will receive an email with tracking information once the order is ready to ship. Please allow 7-10 business days for delivery.
  
  Once shipped, you will receive an email regarding your shipping information to track your order. It can be tracked using the following link:
  
  *****************************************************
  
  As most of our replacement products have labels adhered to them, be sure to check your replacement thoroughly, remove any labels, and wash your item with warm, soapy water before use.
  
  Again, thank you for allowing us to assist you with reaching an appropriate resolution, and making this a more positive experience for you and Corelle Brands.
  
  We thank you for the time and attention you have given to this matter. Please do not hesitate to contact us if you have any additional questions or concerns.
  
  Sincerely,
  
  ********
  Consumer Satisfaction/Corelle Brands
  *************
  ***********************************************
  Monday Friday: 10am 4:00 pm EST

• Initial Complaint

  05/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a deep 9x13 pyrex dish last year through their website and have maybe used it twice before it exploded at room temperature. I pulled the dish out of the cupboard and put some sauted vegetables in the room temperature pan on the counter while I cooked the meat. Maybe two minutes later it exploded all over the kitchen. I had not pulled the pan from the oven or fridge it was room temp and exploded. I had a glass shard in my leg, thankfully my mom was okay but it flew all the way across the kitchen and dining room. And now I try to log back into their website so I can start a claim and it doesn't show my order because everything is through "shopify" now and they have no record of my purchase. I reached out to them on their chat feature and explained what happened and when it was purchased (March 28, 2023) but I did not have the order number because it was over a year ago. The agent located the order but because I couldn't provide the item number did not resolve anything. (I don't think that exact item is offered on their site anymore, because the most similar item they have was apparently not the one.) They would have sent me a replacement without that information but I want a refund as I do not trust their products anymore. My mother and I could have both been injured significantly if we were facing the dish when it exploded. If I could return my other dish from that order I would as well. I would just like my money back for the dish that exploded.

  Business response

  07/03/2024

  Hello *******,
  
  My name is ********, and I am a Senior agent with Corelle Brands, who will be more than happy to assist you with your inquiry, and to resolve this matter to your satisfaction as quickly as possible.
  
  We are truly sorry to hear about your unfortunate event. We want you to know that nothing is more important to us than the safety and satisfaction of our customers. We are happy to hear you are okay, and no one was harmed.
  
  Corelle Brands appreciates your contact and welcomes the opportunity to review this matter further.
  
  Upon thoroughly reviewing our Sales records, we were able to locate an order in your name.
  The order# is 02873283.
  
  The date is showing on March 28th, 2023, as you mentioned previously, unfortunately the details of your order do not confirm the specific item you are referencing as being purchased.
  
  Unfortunately, we are unable to process a refund as you have previously requested, we apologize for the confusion.
  
  However, due to the inconvenience this has caused, we would like to offer you the Tango Rewards ****** card in the amount of $15 USD as a one-time goodwill gesture, and to provide a more positive experience with Corelle Brands.
  
  With our Tango Rewards ****** card option, you will receive an email within ***** hours that will include a link to select the card of your choice from major retailers, restaurants, etc.
  
  You can redeem the full amount all at once or save the link to use the balance later. You may also split up your balance between retailers.
  More information on Tango gift cards can be found here:
  
  *************************************
  
  Finally, we appreciate the time and attention you have given to this matter, we thank you for the opportunity to review this matter on your behalf.
  
  We hope this information is helpful and hope to hear from you soon to come to a final resolution.
  
  Sincerely,
  
  ********
  Consumer Satisfaction/Corelle Brands
  *************
  ***********************************************
  Monday Friday: 10am 4:00 pm ESTD

• Initial Complaint

  05/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 29th, 2024 I had a 7 cup storage container (with lid) that was made by Pyrex which is owned by Corelle brands. This container was filled with the food and when I took it out of the fridge it shattered all over the floor. I have no idea why. I contacted the company and asked them to send me a replacement 7 cup storage container with the lid. They said they would do this. I provided photos of the damaged container and all of my information. However, on May 7, 2024 I received a replacement for this storage container but it was instead just a glass bowl, not a storage container. I called the company again and told them of the mistake. They said they would send out the proper replacement.Today May 10, 2024 I received another email indicating they are sending me again the wrong replacement for the storage container. They are indeed sending the same glass bowl they sent in the first place. I called the company again speaking to the same representative and she said there was nothing they could do until I received the SECOND wrong Replacement!It's a simple solution. All I am trying to get is my 7 cup Pyrex storage container with lid replaced. I do not want the same WRONG ITEM sent to me repeatedly.The customer service people are of no help at all. I'm happy to provide you photos of all of this information. Please please help!

  Business response

  06/26/2024

   
  Based on the original communication from the consumer that a glass storage dish had reportedly broken Corelle Brands sent a replacement bowl. Unfortunately, it was not understood that the consumer needed, not only the glass base, but the plastic cover.
   
  A second contact was made by the consumer regarding a replacement. Inadvertently a second glass base was sent. By the time it was noticed, and the consumer reached out to the ********************* the package had already shipped and could not be stopped as it shipped *** Sure Post.
   
  However, after a discussion with one of our associates on 5/10/2024, it was realized that the cover to the storage dish was also needed. Arrangements were made for the cover to ship and it was delivered to the consumer on May 18, 2024.
   
  As of today, we have had no further communication from the consumer.
   
  We sincerely regret any inconvenience this situation has caused the consumer.
   
  Regards,
   
  *************************
  Associate ******** *************

• Initial Complaint

  04/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Tried to use the insta air fryer vortex 10 and it continues to trip the ground fault in the kitchen. I have tried multiple outlets and unplugged all other electrical equipment and it will not work. Have contacted company but I believe this is a dangerous appliance and this should be reported. Have not received response from company as of 04/16/2024

  Business response

  04/22/2024

  To whom it may concern, 

   

  We have been in contact with ************ and are continuing to handle her file. 

   

  If you require any additional information, please reach out.

   

  Best Regards,

  *************************

  Associate Manager, Consumer Care
  Corelle Brands
  
  Direct Dial | ****************************************************

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of Transaction: February 29, 2024 (via email and phone)Nature of Complaint: I am filing a complaint against Instant Brands regarding the replacement offered for a defective air fryer.Details of Complaint:I contacted Instant Brands on February 29, 2024, to report a malfunctioning air fryer that stopped working within six months of purchase.A customer service representative named ****** initially offered a replacement for the faulty unit, claiming stock unavailability for the original model.I expressed dissatisfaction with the proposed replacement due to its inferior quality, price, and size compared to the original air fryer.I requested a comparable replacement and provided a link to the specific product I desired.Despite my response and additional information, I have not received any further communication from Instant Brands since February 29, 2024.Desired Resolution:I request that Instant Brands provide a comparable replacement air fryer that matches the quality, price, and size of the original product I purchased for approximately $200.Additional Information:Reference number: ref:!00DE00YMzT.!500Ps07kdLl:ref Email address for contacting Instant Brands: ********************************** Please note: I cannot recall the exact store where I purchased the air fryer.I am confident that the Better Business Bureau can help me reach a fair and timely resolution with Instant Brands.

  Business response

  03/08/2024

  Hello BBB,
  
  We have reviewed the complaint and support case with our team and will be reaching out to offer a product replacement to this customer. We would like to resolve this matter to their satisfaction and get them back to cooking as soon as possible.Once the replacement has been shipped, they will receive their new Instant Pot within 3-10 business days.
  
  Regards,
  
  Instant Brands

• Initial Complaint

  02/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have been waiting on a response from a supervisor from companys support department for 17 business days on an unresolved issue from October of last year. Case number ********

  Business response

  02/20/2024

  Hello BBB,
  
  We have thoroughly reviewed the complaint and support case with our team and have recently contacted the customer to provide them with two possible solutions. Firstly, we can offer a replacement of their choice from our online store for a similar amount as the item they own has been discontinued and we have no more available for replacement.
  
  Alternatively, we can provide a refund for the total amount paid in the form of a tango refund, which allows the customer to redeem it at various retailers, and even split up the balance if they desire. We are committed to resolving this issue as soon as possible so that the customer can get back to cooking or proceed with a tango refund.
  
  Regards,
  
  Instant Brands Support

• Initial Complaint

  01/31/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 1/22/24 I tried to purchase 5 items from Instant Brands website. I added the 5 items to my cart on two separate occasions, one time I was able to enter my card information, however both times before I hit "submit order" the website would refresh and empty my cart. I waited until the end of the day to see if I got an order confirmation, which I never did and still have yet to receive. Because I didn't receive an order confirmation I purchased the 5 items elsewhere on amazon. A few days later, I received the items and because I thought they were the ones from Amazon, I opened them, washed them, and put them away. Then another few days later I received another box of the same items, this time it was the actual Amazon order. I check my card and Instant Brands charged my card and shipped me the items without ever providing an order confirmation. I requested a full refund since I had to purchase the items twice, and ***** from ************* offered no solution, stating that it had been too long since I placed the order. I still don't even have an order number since it never went through! They did send a tracking number which I didn't see until after the items arrived: 1Z1747530336965741. On top of that one of the items was broken upon receipt. I'd like a full refund since I was deceived into believing this order never went through and I had to purchase it elsewhere and shouldn't have to pay twice for it.

  Business response

  02/01/2024

  Dear *******,
  
  My name is *************************, and I am a manager here at the Instant Brands ********************* I regret to hear of your recent experience with your Instant Brands Order# W003555734 and I am happy to assist.
  
  After reviewing your file, I see that you conversed with ***** yesterday (1/31/2024) and we were awaiting the arrival of the image of the broken item you advised you were forwarding. Once we have that image, we will be happy to credit you back for that part of the order.
  
  Additionally, we will gladly credit the rest of your order W003555734 once we know that the remainder of the have been shipped back to us. I see where ***** advised that we would waive the pre-paid label fee due to the situation. I would like to add that, to avoid the wait for the credit, if you reach out to me personally at **************************************** with the tracking number for the package, and we can verify the return is on its way, I will credit the rest of the order back at that time.
  
  Regarding your confirmation email, I appreciate you providing the details of your experience and have forwarded this information onto the appropriate department.
  
  I hope the information I have provided is helpful. If I can be of further assistance, please let me know.
  
  Best Regards,
  
  *************************
  Associate ******** ************* Center
  Instant Brands LLC

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have placed my order with the brand on May, 25 2023, paying an extra 30 dollars for one day delivery. When I received my shipment I didn't open the boxes at same time. When I check after few months the boxes sounded bad at that point I came to know that all the item in the boxes were broken so I didn't even open the packing. I contacted the customer service which was really terrible. First I tried contacting them through Email but never received an response. Then I contacted them through online chat option. They kept transferring me to new new agent at least 4 times and 3 items they just ended my chat in between. Some how some one finally replied and asked for proof, I provided them the exact same image the one I provided you guys. Again and again they kept ********* me for my replacement they kept asking me how many broken give us an exact count or else we wont send replacement. At the first place I told them you talk the whole box and send me the replacement I don't need even a single broken thing I am cleaning an using them, nore I am putting my hand in it to get cuts. They kept telling me they won't provide me any replacement if I don't send them the qty. Then on online Chat I provide them the qty but then they kept asking me for proofs again where I told them please check the photos and videos I have sent you. On that hey told me we can't see the plates. So these is how they have Harassed me in last 10 to 15 chats email. Initially they told me we don't have the item and will ship when we have it and so did I trust them like a fool. Few days back I saw they are back in stock but I didn't receive my item yet as promised so I contacted them back and then the trail continues.The last day on contact was today 10th Jan **** at 1:00pm approx. As of now I need my replacement and by express money back $30 since it wasn't fulfilled as promise. I had order it inorder to gift someone and I need it to be resolved before 20th Jan. ****** help. Urgent!!!

  Business response

  01/24/2024

  Hello Harsh,
  
  Thanks for reaching out. My name is ***** and I am a senior representative with Instant Brands. We're sorry to hear about your experience with your order and have processed a full refund as a one time goodwill gesture. Please allow 3-5 business days for this to appear back on your payment method.
  
  We hope this helps. If you have any more questions, please feel free to contact us.
  
  Jacob-
  Instant Brands Customer Care
  **************
  **********************************
  Monday Friday: 10:00 am 4:00 pm EST

  Customer response

  01/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I am writing to file a complaint against Instant Brands concerning a defective Pyrex dish and the subsequent handling of my grievance by their customer service team.On 12/17/2023, I used a 3qt Pyrex dish, purchased from ******* on 12/16/2023, in accordance with all safety, use, and care instructions provided by the manufacturer. Despite adhering to these guidelines, the dish shattered in my oven at a temperature of 400F, causing a significant safety hazard, extensive property cleanup, loss of the meal being prepared, and additional expenses for a replacement meal.I contacted company's customer service and detailed the incident. I was initially offered a $60 store credit, which I contested as it did not cover the full extent of my losses. After further correspondence, they increased the offer to a $125 credit via a Tango rewards card. However, this amount still falls short of covering the costs incurred, which include the price of the dish, the ruined meal, the expense of an emergency replacement meal, and substantial cleanup efforts. My total losses amount to approximately $295.98.I am concerned not only about the financial loss but also about the safety risk posed by the product. The unexpected shattering of the dish could have led to serious injury. The response from the customer service has been disappointing, as they have not acknowledged the severity of the incident or the full range of its implications.I still possess a large piece of the shattered dish, which I am willing to submit for examination if that would aid in reassessing my claim. I believe this could provide valuable insight into the potential defectiveness of the product.I am seeking a fair and adequate compensation for the damages incurred and for Instant Brands to address the potential safety hazards of their product. Your assistance in this matter would be greatly appreciated.Sincerely,***************************

  Business response

  01/24/2024

  Instant Brands remains committed to the safety and satisfaction of our customers. All our products are safe for household use and meet all applicable industry standards. We are pleased to review the matter further in hopes of coming to a satisfactory resolution and have reached out to the consumer to arrange a time to discuss further.

  Regards,

  *************************

  Associate Manager, Consumer Care

  Instant Brands LLC

  Customer response

  01/25/2024

   
  Complaint: 21122075
  
  Dear  BBB Representative,
  

  
  
  I hope this email finds you well. I am writing to express my dissatisfaction with the response provided by Instant Brand in relation to my case. 
  
  I am rejecting this response because despite my efforts to communicate the urgency and immediate action I took in cleaning the kitchen due to the hazardous situation caused by the Pyrex dish explosion, the company continues to insist on proof of professional cleaning, which I personally undertook for the safety of my family.
  
  Given the exceptional circumstances and the absence of a reasonable alternative, the demand for documentation seems both unfair and unjustifiable. I appreciate the company's willingness to offer compensation (USD 125, check, or Tango rewards eGift card), but the insistence on a specific form of evidence poses a significant challenge in reaching a resolution.

  
  Here are the summary of costs:
  Pyrex Dish:
  Cost: $15.98
  Ingredients for the ruined  Meal : (estimate)
  Cost: $40
  Meal for 6 from Chick-fil-A:
  Cost: $90 (including delivery)
  Cleaning Expenses:
  Personal effort spent: Over 4 hours (estimate)
  Compensation sought: $150
  
  I kindly request further assistance from the BBB in addressing this matter. If additional information is needed from my end, please do let me know.
  
  Thank you for your attention to this issue.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I recently had a Pyrex lid fail on one of my containers. Instant Brands helpfully sent me the link (******************************************************************) where I can purchase a replacement. However, they want to charge $6.99 in shipping for a $4.00 replacement part. Even though I think Instant Brands should stand by the quality of their products, I was willing to pay the $4.00, but it's absurd that it would cost $6.99 to ship a single lid.

  Business response

  01/03/2024

  Hello *********,
  
  Thank you for reaching out. My name is ***** and I am a senior representative with Instant Brands. I'm sorry to hear about the experience you had with your lid.
  
  Although your lid is beyond it's 2 year limited warranty, we'll be sending a replacement as a one time goodwill gesture. Your replacement order will be processed shortly. You will receive an email with the shipping information once the order is ready to ship.
  
  Please discontinue using your product and discard it when your replacement is received. As most of our replacement products have labels adhered to them, be sure to check your replacement thoroughly, remove any labels, and wash your item with warm, soapy water before use.
  
  We appreciate your continued support of Instant Brands.
  
  Jacob-
  Instant Brands Customer Care
  **************
  **********************************
  Monday Friday: 10:00 am 4:00 pm EST

  Customer response

  01/04/2024

  Better Business Bureau:
  
  The business has gone above and beyond in resolving my complaint, and I am quite satisfied. Thank you!

  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩