39 Customer Reviews
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Review from Bonnie J
1 star08/05/2024
My son was involved in an accident that was the fault of a Kemper insured in May 2024. The insured ran a red light which totaled my sons' truck, trailer and all his business equipment. Shortly after the accident an adjuster came and met with my son, took an accounting of all the damage and took pictures. Even with all the information, Kemper was only willing to pay for the loss of his truck. They have been unresponsive to our claims for the trailer and landscape equipment. When I finally did make contact their agent was extremely rude. We were informed that we had to provide an inventory, proof of purchase and pictures when they already had this information. We provided the information and again no response - took having to send a demand letter to get a response. This claim is almost 3 months old and we still do not have a settlement on the trailer and landscape equipment. My son has lost 75% of his business due to their delays to payout on this claim. Now they are trying to tell us that the insured has reached maximum payout so I suspect that is leading into telling us they aren't going to pay for the additional damages. I would give less than a 1 star rating if it was possible. Thank you Kemper for an emotionaly draining experience and leaving us financially devastated.
Kemper Response
08/12/2024
Hello ******,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review and someone will be in contact soon. Thanks!Review from Genique J
1 star07/19/2024
If I could give zero stars, I would! This is the WORST insurance company I have ever heard of in my life. They have a lack of communication and doesn't like to pay claims. They denied my claim and have not even communicated that it was denied. I called to speak with a supervisor, no response. The adjuster handling my claim was very rude and disrespectful to me. This company needs to have better communication and online systems to process claims more efficiently. This is totally unacceptable to treat people in this manner! This companies practices are unethical and need revamping. They need to be held accountable for countless customers they have treated poorly! Something needs to be done soon with Kemper Auto claims department.Kemper Response
07/22/2024
Hello Genique,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review and someone will be in contact soon. Thanks!Review from Dymond K
1 star07/02/2024
Worst company I have every dealt with in my life they give people without a license ********************** and then gaslight the person they hit. I have been going back and forth with this company for an accident that happen a year ago. ************************* lies about helping people and shes the manager. ******* has the worst attitude and provides false information I have yet to be paid for an accident that happen last year in August this company is a huge pyramid scheme. THEY DO NOT PAY OUT CLAIMS THEY WILL LIE AND TELL YOU ITS A LIEN CALL THE HOSPITAL AND YOU WILL FIND THAT ITS NOT ONE. HUGE SCAMMERSKemper Response
07/08/2024
Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review and someone will be in contact soon. Thanks!Review from William L
1 star05/17/2024
Absolutely laughable company. Terrible communication, awful payment, didn't cover all of the rental despite their person being found at fault. Their insured driver didn't have a US drivers license. Rude person on the phone. Everything was bad about my experience.Kemper Response
06/26/2024
Hello *******,Thank you for taking the time to leave your feedback. If you still require assistance, please send us an email at **************************************** with your full name, claim/policy number, and a contact phone number. Thank you.Review from Rena M
1 star03/14/2024
This is the worst insurance company to deal with first they want to put zero work into having there customers back . Which is like where is the loyalty? Who is paying people? I was coming out of my driveway and the guy I saw him from far away. All I knew was how far he was and the speed limit that was in my neighborhood. I did not know that this guy was gonna be speeding at such a rate that he totaled my car. If Im coming out of my driveway in a residential area, shouldnt the accident be minor not a complete total annihilation of the car. We have no car anymore. My mom is 70 years old and having to go on the bus and ruining her knees basically. I was so ****** because I was injured from the accident. I was stuck in the car for 15 minutes I could not get out OK this guy didnt hit me from the back he hit me from the side and he pushed me into another car so I got squished in like a tuna can can you imagine these two people come out of their car theyre talking to each other they taking pictures of your car but they wont help you out and nobody would help me open my car. I was stuck start panicking going from door-to-door I couldnt get out. The lady that was in her van on her lunch break parked right in front of my building start collecting parts of my car. They werent even a part of her car. They were pieces of my car and this woman wanted to *** me for something close to ****** because you guys when it said it was all my fault its not my fault when is the car is driving 50 miles an hour and he totaled it completely. He was driving 15 miles an hour it wouldve been a completely different accident. We still wouldve had a car. Do you know how expensive cars are now and you guys completely called it is a total we needed a cart. The most irresponsible thing is just completely abandoning your clients. Your customers who are paying you who are the ones making you rich basically this guy couldnt have gotten out of there quicker .Review from Marcelo F
1 star02/21/2024
As we discussed on 01/31/24, after I identified a charge of $577 incorrectly made to my bank account on 01/23/24 by KemperAuto, given that I don't have a car, much less insurance since September 2023. I was informed by you that, 48 business hours after signing the cancellation, the amount would be refunded to my account. Today, 02/21/24, after signing the cancellation, the amount has not yet been refunded to my bank account. What is your response to the delay in a refund of an undue charge? How long will you act as if nothing happened? Due to this theft from my account, I have to serve 30 days to leave the house, my land lord doesn't care if I was stolen by this company, he wants the rent paid. And you guys don't have the ability to solve this problem!Kemper Response
02/22/2024
Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We would like to assist you further, but are in need of further information. We have sent you an email requesting the additional information so that we can have this matter reviewed.Review from Daniel M
1 star02/02/2024
Worst insurance ever! i had full coverage on my vehicle and they still refused to pay anything. i tried calling multiple times to talk to someone and the adjuster kept pushing me away. After over a month they call back and say they wont be covering anything because the person driving wasnt a driver listed even tho i was in the passenger seat. which is ridiculous. i payed a lot of money for this c***Kemper Response
02/05/2024
Hello *****************************,Thank you for taking the time to write a review about your experience.We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have.We have escalated your concerns for review and someone will be in contact soon. Thanks!Review from Brett B
1 star01/26/2024
I was rear-ended by someone insured by Kemper. The collision shop told me it was going to be a nightmare working with them and they were right. Kemper refused to pay the money the collision shop was due for the tear down in order to provide a proper estimate. Then they provided me an estimate for settlement and told me the check would be mailed out. The check was apparently sent to the wrong address and now I have been waiting 3 months to get the check still. Tried calling and each adjuster I reach has an out of office telling me to reach out to someone else and all 3 that I have been forwarded to are out of office as well. Clearly this company should not have a good BBB rating.Kemper Response
01/29/2024
Hello ***************************,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review and someone will be in contact soon. Thanks!Review from Tom A
1 star01/25/2024
I had my ********** auto insurance through Kemper, later Infinity, for several years. In June 2023 I notified them that I was canceling my policy effective July 31, 2023 because I was moving overseas (permanently) so US coverage was no longer needed. A couple of months after relocating, I started getting notices from a collection agency about an outstanding balance owed. It wasn't much -- about $53 -- but it was troubling to get these. The notices came both by text message and letters. Knowing that there are lot of scammers out there, I emailed Kemper/Infinity via the contact form on their web site asking for clarification. I never got a response. I emailed their customer service unit directly a couple of times after that, and also never got a reply. For some reason, I've also been unable to retrieve my account and policy number from their web site, so my emails contained enough identifying information to enable them to locate my account and policy. No reply, though.I attached a Read Receipt Request to one of my recent emails to make sure it was at least getting through and being read, but it bounced back with the notice that it had been deleted without being read. Apparently their mail servers block emails that have such receipt requests. So much for accountability! My last email to them asking for help said that if I didn't get a full reply by the end of business Pacific Time on Wednesday, January 24th, ****, I would file a complaint with the BBB, the **** and anyone else I thought was necessary. I actually gave them an extra day, but still no reply, so here we are. (In case anyone is wondering why I didn't just call them, there are 2 reasons: I live 15 time zones away, making calls during business hours a challenge, but mostly because by using email I have a verifiable "paper trail" of the communications taking place.)Kemper Response
02/02/2024
Hello ************ Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience.It's definitely not the experience we want anyone to have. We would like to assist you further, but are in need of further information. We have sent you an email and will await a response. Thanks.Review from Jerold H
3 stars01/25/2024
This is not my insurance company , thank God. I have a claim from a auto accident that was the other driver's fault. My car was fixed and I had to rent a car for over 2 months Kemper said they would pay for rental car and has not. Since Dec 20th 2023 I have only heard from the once. Said the claim would be submitted. Call almost everyday or email. I am not getting anywhere and they owe me almost $3,000.00Kemper Response
01/26/2024
Hello *********************,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review and someone will be in contact soon. Thanks!
Customer Review Rating
1.15/5stars
Average of 39 Customer Reviews
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