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Find a Location

Amplifier Surgery has 1 locations, listed below.

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    Business ProfileforAmplifier Surgery

    Musical Instrument Repair

    At-a-glance

    Customer Reviews

    4/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5231 Florence Ave, Downers Grove, IL 60515
    BBB File Opened:
    10/29/2018
    Years in Business:
    15
    Business Started:
    2/17/2009
    Business Management
    • Business Manager
    Contact Information

    Principal

    • Business Manager

    Customer Contact

    • Business Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/24/2021

    Complaint Type:
    Product Issues
    Status:
    Answered
    Made a $449.00 purchase July 12, 2018 from Amplifier Surgery for restoration/repair of a Sansui **** amplifier. After several months I sent email requests for status updates. Typical replies were " it will take two or three more weeks". I emailed a few times over the next 18 months, each response similar to the ones before. Nov 2020 I emailed saying I was ready to drive to ************* to pick up the amplifier. Response was that he had Covid and would make one last attempt to repair the amplifier and would be ready to pickup in three weeks. No contact since Nov 2020. Am filing this complaint in hopes the BBB can assist with an amicable resolution without the need to file civil proceedings in the ************* or DuPage County Court. I want the return of the amplifier and an adjusted amount from my $449.00 payment less the amount for work already completed.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    LANCE L

    4 stars

    05/18/2022

    Amplifier Surgery is a part time business, therefore the owner/ operator/engineer is not always available to respond rapidly.If and when you are able to contact HAMAD, I can only say that as far as the audio cable side of the business is concerned, the quality of build and subsequent reproduction of audio, is truly incredible. I have spent more money than I'd care to admit, over the years, buying audio equipment and cables. To me, being a former musician, audio is far more that a hobby. The quest to build an audio system that will reproduce recorded media in a near true to life manner, is something that most audiophiles strive for but few ever come close. The cables HAMAD builds have seriously strengthened a potential weak link in the audio reproduction chain. Clean, clear, distortion free, highly accurate transmission of any electronic signal passed through them. And all of this quality, for literally "pennies" compared to many, many high end products currently on the market that cost many multiples of Thousand !As far as the equipment restoration part of his business is concerned, I could not, and would not comment. I have read reports stating that his restoration work is first rate, but often frustrating to the equipment owner because of the greatly extended times it often takes for HAMAD to complete a project. Even his cable building efforts tend to try my patience from time to time, but all I can say is the outcome is worth the wait.AXPERT

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