ComplaintsforGatto's Restaurant & Bar of Downers Grove
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Complaint Details
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Initial Complaint
08/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been to ******* about 2 years, Thursdays , wine specials, no problems except about 4 weeks ago, wait staff, lady, kept coming table, where I was sitting, with couple, who had gotten reservation for table, for dinner, and because no table available, then told me to sit with them, as I knew, these people. Awhile later, this lady customer service, told us we had to leave, soon, and she came by telling us to leave a few times. as others waiting. We finally left table, and I went inside, by bar, as we were sitting outside, to finish my wine with *****, who also, sat at table with us. He was upset, that lady waiter never asked him if he wanted something.Few days later, when I was entering *******, this lady waiter, told me now to come back to *******, that we did not leave when we were asked, and she accused me of calling her "bitch", which I did not. She said if I didn't leave, police would be called. I left. J.J., manager there, few days later told me he thought I should be able to come back to *******. Also, owner, *********************,ststed, "Service is dedicated to providing unparallel customer service experience to every person that walks through our doors.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.