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Find a Location

All Creatures Great & Small Veterinary Practice has 1 locations, listed below.

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    Business ProfileforAll Creatures Great & Small Veterinary Practice

    Veterinarian

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4945 Forest Ave, Downers Grove, IL 60515-3509
    BBB File Opened:
    2/4/2011
    Years in Business:
    22
    Business Started:
    9/7/2001
    Business Incorporated:
    9/7/2001
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • All Creatures Great & Small
    Business Management
    • Dr. Kenneth Eisenberg, Owner
    • Dr. Jim Antonicic
    Contact Information

    Principal

    • Dr. Jim Antonicic

    Customer Contact

    • Dr. Jim Antonicic
    Additional Contact Information

    Fax Numbers

    • (630) 852-3194
      Primary Fax

    Website Addresses

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/19/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    My guinea pig died after surgery performed at this practice on Friday, April 7th. The surgery was for an abscess removal. They told me I could receive a refund on the unused medication that was given intended for Ginger, my guinea pig. I never used the medication, because my pet passed away right after surgery. I was in grief and had every right to be upset after losing my beloved pet. I wanted to know why the surgery was still performed, even though the vet found blood in my guinea pig's urine right before the surgery. I wanted to know why they still performed the surgery, even though after this surgery was performed they told me she was okay living with this abscess. The vets at this practice told me specifically she needed surgery if her abscess didn't go away within ************************************************ a voicemail to this practice on the night of April 10th. ******************************* then sent me a malicious email banning me from the practice and lying saying my voicemail was a threat. He even forwarded my voicemail to the *******************************. I went to the police department and spoke to officer ********************** who told me I did not in fact threaten them. ****** still would not allow to me get my refund, even when I asked for the officer to ****** me. There was no reason for this ban. I have every right to express my concerns about the inconsistencies from this practice. Instead of addressing my concerns and refunding me the money like they told me they would, ****** made up a story and fabricated a damaging and unnecessary lie. I want my money back for the unused medication. What they did was abusive. I was traumatized after witnessing the death of my beloved pet. There is no reason for them not to refund me. The total bill was $415.41. The total amount of the unused medication was $67.18. I am requesting a refund of $67.18.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tee P

    1 star

    02/03/2022

    The vet named ******************************* was abusive to my dog and made my dog scream in pain repeatedly in front of me until I got down on the ground and yelled at him to stop. He is without compassion, without empathy, aggressive, rude, unhelpful and completely disgusting. My 12 and a half year old THERAPY dog has a tumor that I wanted checked. This was my first time seeing this vet. He walked into the room, he did NOT introduce himself to me, he did NOT greet my dog, he did NOT let my dog smell him, he did NOT acknowledge my dog in any way or make him feel comfortable in any way. The vet was over a half hour late. My 12 and a half year old gentle therapy dog was taking a nap on the floor waiting. The vet entered the room, did not greet us in any way. He looked at my dog laying on the floor and said, "So that's the tumor", and proceeded to pounce down on my dog and started squeezing my dog's tumor. My dog was startled, stunned and started screaming in pain as the abusive vet was squeezing his tumor repeatedly. I told him to stop. He did NOT. He had his vet tech hold my dog as my dog stood up and the monster started squeezing his tumor again making my dog scream AGAIN in pain. I got down on the ground with them and told them very strongly to back off of the dog. The vet got up and said something like, "Well I'm running late today and thought I'd get right to it." He abused my dog by doing that. I found out that handling a tumor, especially squeezing it aggressively and repeatedly, can make it grow faster. Not only that, but my dog has IBD and the stress that he was put through by this monster made him have an IBD flare today. I intend on taking any kind of legal action that I can against this vet and the practice. Then to make matters worse, he told me very insensitively that the tumor is cancerous. He said my dog doesn't have much time left. So this is one of the last memories this monster of a vet has left me with forever. Aside from a

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