Complaints
Customer Complaints Summary
- 23 total complaints in the last 3 years.
- 22 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The product started on fire in my microwave
Business Response
Date: 02/27/2025
Dear *****,
Thank you for reaching out to us and sharing your concern. Were truly sorry to hear about what happened with your Warmie and understand how upsetting this experience must have been. Your safety and satisfaction are incredibly important to us, and we take such matters very seriously.
To help prevent issues like this, we design our Warmies with strict safety measures in place and conduct rigorous quality checks during production. That being said, we'd like to better understand what may have caused this incident. A few factors can sometimes lead to overheating, such as:
Heating the Warmie for longer than the recommended time.
Using a microwave with a higher wattage than instructed.
A microwave turntable that doesnt rotate properly, which can cause uneven heating.
Foreign particles or residue stuck to the fabric that might ignite when heated. (this most likely the culprit)
We appreciate your patience as we work to make this right. Wed love to send you a replacement Warmies to replace the one youve lost. Could you please provide the following details so we can process this as soon as possible?Your complete shipping address.
We always recommend following the safety guidelines included in our packaging to ensure safe use. If you no longer have the instructions, wed be happy to send you a copy for reference. Once again, we deeply apologize for this experience and the inconvenience it has caused. Please know that your feedback is invaluable to us, and we are committed to ensuring you feel confident in using our products moving forward.
We look forward to hearing back from you so we can resolve this as quickly as possible.
Warmest regards,
Your Friends at WarmiesCustomer Answer
Date: 03/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Customer Answer
Date: 03/04/2025
Complaint: 22991178
The shipping address is ***** ******, ***************************************************Sincerely,
***** ******Business Response
Date: 03/20/2025
Hi *****,
Good news! Your product has been delivered. You can track it using the following tracking number: 1Z3018A8YW06194807.
If you have any questions, feel free to reach out!
Best regards,
WarmiesInitial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2-18-22 I burned my entire front left upper chest after a Warmies exploded on the microwave (I picked it up without knowing it had a hole in it , as I had put it in for less than the recommended time, and when I grabbed it and tried to carry to my daughter, the hot beads poured out of a burned hole. They all pours down my chest, inside my pajama top. Thank God I was next to the sink so I could spray myself with cold water. I now have scarring in the area where I, at age 54, used to have a decent appearance - my neck/upper chest.Business Response
Date: 02/24/2025
Hi *******, We received your inquiry from the Better Business Bureau. The incident appears to have taken place on February 18th 2022. We searched our files for any record of a report or email and are unable to find any record of this incident. Warmies are filled with flaxseed and dried French lavender. The filling noted from the inquiry from BBB states there were hot beads falling out of the product. There are other heatable plush I the market that use filling like looks like beads. We have been manufacturing and selling heatable plush and wellness products for 30 years. We have an impeccable safety record. All our plush pass strict safety testing and are infant safe. Are there any pictures available of the product or other information that may help us make a better informed response? Best, Team WarmiesInitial Complaint
Date:02/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Feb 8, 2025 $70.99 Committed to providing a size 6-10 slipper and boot slipper Nature of dispute is that the product is unusable, at least a mens size 14, not wearable, extremely cheap temu level misrepresentation of product Refusal to provide a full refund upon return of all the items. Stated they would at least keep the tax and shipping cost (tax is not owed to them, its owed to the government when a sale takes place, not when a return is conducted and the shipping cost was free at the time of purchase so it was built into the cost of the product.Business Response
Date: 02/18/2025
Hello,
Thank you for reaching out. Im pleased to inform you that a full refund of $70.99 was processed for your purchase as of February 8, 2025. We sincerely apologize for the inconvenience caused by the product not meeting your expectations.
For future reference, our slippers are designed with a "one size fits all" approach. If you have any additional questions or concerns, please dont hesitate to contact us.
Thank you for your understanding.
Best regards, Warmies TeamInitial Complaint
Date:02/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Package is lost for 4 weeks. tracking number shows it is on the same location for 4 weeks. Seller refusing to issue a refund.Business Response
Date: 02/18/2025
Dear *******,
Thank you for reaching out to us. We sincerely apologize for the inconvenience you've experienced. We understand your frustration, especially since the tracking information shows that the package has been stuck at the same location for the past 4 weeks.
After reviewing the situation, we would like to confirm that we have already offered you a full refund for the lost package. We truly want to ensure that you are taken care of.
Please let us know if you have any further questions or need any additional assistance. We're here to help and will do our best to resolve this issue as quickly as possible.
Thank you for your understanding.
Best regards, Warmies TeamInitial Complaint
Date:01/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed order #******* with Warmies on 12/16/2024 for some slipper boots and a heating pad. On 12/18 I got an email that the order had shipped. The tracking information shows the full order was delivered on 12/23/2024. When I received the package, only the slippers were in the box, and the heating pad was even missing from the packing slip. I tried filling out their contact form 3 times and reaching out to the company through ******** messenger and have gotten no response. At this point I am very frustrated that they took my money and never sent me my product. I would either like the product or a refund for the product. I have attached the order confirmation and a picture of the packing slip that is missing the item.Business Response
Date: 02/08/2025
Hi ****, we've processed a full refund for your order. The amount should now be returned to your original form of payment.Initial Complaint
Date:01/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased some slippers from Warmies on 11-30-23. These were for Christmas. The slippers are clearly used. They are dirty on the top toes and also the bottom soles. The inside seeds are falling out and are in the bottom of the packaging. The price of the slippers are $29.99 plus tax. My order number was W#******. *** Tracking Number was 1Z845V4R0398060768. I have contacted the company 4 times, including one that was a response to a email request for feedback on my order. I have not had a response. At this point I know I am probably out the money and will not receive a replacement, but I dont want this to happen to anyone else.Business Response
Date: 10/15/2024
Hello ***
We at Warmies strive to offer premium quality in heatable plush and gifts. We try to maintain the highest standards of service, but its clear we fell short in your case. Upon reviewing your account our system indicated replacement W#****** was shipped on 2/7/24 for all 3 items. We do so appreciate your support and consideration. Thank you.
Team WarmiesInitial Complaint
Date:12/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased two items from Warmies . Order # W#******. The shipment arrived 12/17 however it only had 1 of the items. My card has been charged for two. I have sent multiple emails and forms from their website with no response. I sent pictures of the shipment and invoice. I would either like them to complete my order or refund the item that was not shipped. The lack of response and no ability to physically talk with anyone worries me that this company is a scam.Business Response
Date: 10/15/2024
Hello ****,
We at Warmies strive to offer premium quality in heatable plush and gifts. We try to maintain the highest standards of service, but its clear we fell short in your case. Upon reviewing your account our system indicated a chargeback totaling $39.03 was resolved in your favor on 2/19/2024, please see below:
Initial Complaint
Date:12/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered Christmas gifts for friends and family. Order number is W# ******. Warmies took my money, has not filled the order, and will not respond to any inquiries (via their inquiry site or on social media) about where this order is. Their site advertises delivery by Christmas if you order by 12/15 but I ordered 12/10 and the shipping label is sitting at the facility with nothing to ship! I want these to be shipped immediately so that they are here in a timely manner!Business Response
Date: 10/15/2024
We at Warmies strive to offer premium quality in heatable plush and gifts. We try to maintain the highest standards of service, but its clear we fell short in your case. Upon reviewing your account our system indicated that order W#****** was delivered by *** on 12/18/23. We do so appreciate your support and consideration. Thank you.
Team WarmiesInitial Complaint
Date:12/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a pair of booties, which did not fit. I returned them through the post office. They were lost in the mail, and the last known tracking was *********, **. The post office refuses to take responsibility, as they state that Warmies had the package picked up by a 3rd party carrier. I have tried multiple times to email and call the business, but they always send back a pre-written answer, as if they are not even reading the email. I am requesting a refund of the purchase price. I also spent $10.80 to return the package, for a total loss of $51.02.Order W#****** Order date: 10/20/23 **** tracking number for the return package (I returned due to ill fit):92023901007933000010352708Business Response
Date: 10/15/2024
We are sorry to hear of such a frustrating experience and appreciate you bringing this issue to our attention. We try to maintain the highest standards of service, but its clear we fell short in your case. Please contact us ************ or email us through hello@warmies. and well try to make things right. We do so appreciate your support and consideration.
-Team Warmies
Initial Complaint
Date:12/06/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed this order on 11/25. Items were in stock according to their website and 1 of 3 items was delivered. The other two items have said preparing for shipment yet the status has not changed. I've received no response from the company except for an automated response with my tracking number. *** says the label was created and that is all. Still waiting with no ability to contact customer service.Business Response
Date: 10/15/2024
We at Warmies strive to offer premium quality in heatable plush and gifts. We try to maintain the highest standards of service, but its clear we fell short in your case. Upon reviewing your account our system indicated replacement W#****** was shipped on 12/8/23 for all 3 items. We do so appreciate your support and consideration. Thank you.
Team Warmies
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