Customer ReviewsforFederal Warehouse Company

I wish I could give ZERO stars. Their sales guy told me how I could save money on my move and when I followed his advice the company did not refund me what I should have saved. They give you a not-to-exceed price and their price did not exceed that but in order to save money I moved the pictures myself and did not move one of my TVs and instead of getting a refund they just do not respond. They say their "billing department" is working on it but they never contact me. My move finished at the end of August 2022 and now it is the end of February 2023 (six months later) and they will not even talk with me about getting a refund for the part of the move that they did not complete. I have contacted the General Manager Greg P****** multiple times and he has done absolutely nothing to remedy my situation. They also never answer the phones and you have to just leave a message hoping for a return call, which never happens. I spent over $8000 on my move from ** to ** and they will not follow up with me. Take your business elsewhere!!!! This company is totally untrustworthy!!!!

I live at the end of a cul-de-sac, the street has a wide turn around for traffic. This evening I was sitting by my window that overlooks the driveway and noticed a Federal Moving truck pulling ALL THE WAY into my driveway then backing up in order to use my driveway as a turn around. I have a stamped concrete driveway and it is NOT designed by heavy trucks. It is disrespectful to be so lazy that you refuse to use the street and prefer to use a private driveway of a residence. They are not working for me and not making a delivery at my address or any of the surrounding addresses in this cul-de-sac. Their drivers should be told to stay off of private property and only use the street and not other peoples driveways. I do have all of this on my camera's. They didn't just barely pull up to the edge of my driveway - they pulled all the way into my driveway like they live here. I don't appreciate this and I am sure the owners of Federal Moving wouldn't like it if I hired a heavy truck to go to their house and pull in and out of their driveway.

We have used Allied Federal Companies for all of our residential moves since 2005. This last move will be the last time we use them. In June 2022, we contracted for 2 moves from our home in MO: half to SC and half to a new place in MO. We also contracted for help moving donations to the Salvation Army. As can happen, some of our items were damaged during the move to the new place in MO. We filed a small claim for those damaged items. Our move to SC was much more problematic. The truck arrived at the distribution center in SC, but they did not have the staff to move our items to our home. They told us they could not complete the move on time and would deliver two weeks later. As Allied Federal reps were aware at the time of contract, my husband would be flying down to meet the movers on the contracted dates and could not stay for an additional 2 weeks since he had to get back to MO to meet the other moving team. In addition to expenses for getting down to SC, we paid them close to $2000 for the local move in SC. Because of the failure to perform, we had to hire movers in SC to complete our move. To date, Allied Federal has not refunded the $2000 nor have they reimbursed us for the cost of hiring our own movers. Also luckily, we had nothing too fragile in the move to SC because the boxes were in terrible shape. Further, they denied 2 claims for the MO move damage. They denied our claim for a broken TV because they claim they did not pack it, even though they did and we paid for it, and for a torn couch based on a false claim that it was torn before the move. Allied bases for the denials are codes written on the inventory sheet by the moving team. Codes that happen to indicate EVERY piece of our furniture they moved was either already scratched, badly worn or torn before the move. Countless calls to customer service have gone unanswered. Not only has this been frustrating, but we will also be filing a formal complaint with the BBB with all attachments.