Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Trusty Chords Record Shop has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforTrusty Chords Record Shop

    Music Store

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1514 Troy Rd Ste C, Edwardsville, IL 62025
    BBB File Opened:
    4/22/2021
    Years in Business:
    6
    Business Started:
    4/14/2018
    Business Incorporated:
    4/14/2018
    Type of Entity:
    Limited Liability Company (LLC)

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Justin S

    1 star

    06/20/2022

    I called Trusty Chords asking if they had albums I was looking for, his response was "can't you drive over here like a normal person and look yourself". I live 40+ miles away and he told me he was gonna charge me for him looking. When he said they had some ******************* albums, I asked if he had the 2 particular titles I had asked for and what the prices were on those. He then proceeded to insult me by saying "omg, r u breaking open your lil piggy bank to be able to afford these"! -no Im not poor dude but I wanted to make sure on prices before I drove almost 2 hours round-trip when I could order these online, but sorry I was trying to support local shop.So I drive over to the store and as I walk in and pick up the albums he says "oh you must of been the guy who called earlier.Wow you actually spent the money and made the journey over here".I go to checkout, he rings me out and my 2 albums were $21 and $32...but somehow my total is $61.65, I ask what the tax is since my total sounds high. He says "I can charge you whatever I want"-finishes charging my card even tho I said wait, then says "I can charge fees if you use a credit card, it's posted, maybe you should learn how to read dumbass". I ask if hes the ********** said "yep, got a problem with me, you can talk to me". I asked him for his name and he grabbed a business car and threw it on the floor and said if I wanted it I could pick it up.As I grab my albums and walked towards the door and looked back and just said "dude...u don't gotta be such a jerk, no Im not robbing my piggy bank as u accused me of on the phone, I live almost an hour away and gas prices are high...maybe you should be a lil nicer to people who are supporting your store". That's when Mr ***** guy decided to threaten me and said "oh you wanna get confrontational as youre walking out the door you lil f**ckin b**ch...step back in here and handle it as a man. Wanna go bro".The owner, ***** is berating, rude, unprofessional, and disrespectful.

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.