Business ProfileforMerz Heating Air & Conditioning

**** has been the most difficult heating and air companies we've ever dealt with. The tech who visits your home is absolutely fantastic. But the people who talk you into expensive yearly contracts and the scheduling for the twice yearly visits are extremely rude and uncooperative. I've had over half a dozen calls with them in the last year+, and despite signing the nearly $400 contract for two maintenance visits, I've only ever had one. Every time I call, I either receive no call back, or I am told (paraphrased) "Don't call us, we'll call you." The scheduling person absolutely refuses to give an appointment and leads you to believe there are other more important things happening than my maintenance visits. This has happened repeatedly. I've given up trying to get my second visit per my contract and will just be moving on to another more honest company with more professional employees. Despite my positive experience with the one tech I've ever been allowed to meet, the gatekeepers in the office have created a situation that I do not believe I would receive service if an emergency arose. Overall, this impression has given me a one-star rating of dishonest. They kept the contract money, refused to refund it, and refused to visit our home to do the promised maintenance checks.