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Find a Location

McGrath Highway Chevrolet has 1 locations, listed below.

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    Business ProfileforMcGrath Highway Chevrolet

    Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/2022

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    McGrath Highway Chevrolet is a full service Chevy, Buick and GMC dealer.

    Products & Services

    Highway Chevrolet is a full service Chevy, Buick and GMC dealer.

    Business Details

    Location of This Business
    100 S Ford Dr, El Paso, IL 61738-1621
    BBB File Opened:
    4/3/2018
    Years in Business:
    6
    Business Started:
    3/27/2018
    Business Started Locally:
    12/8/2017
    Date of New Ownership:
    3/1/2018
    Business Incorporated:
    3/27/2018
    Accredited Since:
    3/1/2022
    Type of Entity:
    Corporation
    Number of Employees:
    37
    Business Management
    • Mr. TJ Henzel, General Manager
    Contact Information

    Principal

    • Mr. TJ Henzel, General Manager

    Customer Contact

    • Mr. TJ Henzel, General Manager

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/17/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I purchased a used car from Highway in February 2024. They overcharged me and took my car as a trade-in. They said they were giving me $10,000 for my 2014 Buick Encore ,which was in great condition and had low miles. When the loan documents came through the bank I was charged $35,000 for this used 2018 Cadillac. It is only worth $20-25,000 on ***** **** ****, if in excellent condition, which it is not. How was I charged $35,000 after giving them my car and getting a used, vehicle only worth $25,000? My loan should only be for $15,000, not $35,000! I expressed my concern to the loan officer at Highway and I'm still convinced I was taken advantage of. I could have bought a new car for 35,000!
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chris W

    1 star

    11/19/2023

    Their advertised online "E-price" price doesn't seem to be the actual price. I had been watching a couple vehicles online that were competitively priced in the $13,000 range. One of them was dropped to $11,999, so I figured the time was right to go and try and make a deal. I made an appointment for the morning of 11/18/23 and went in with my teenage daughter. The first thing the salesperson asked was, "Will you be financing?" I replied, "No, I'll be buying outright." I thought that was no big deal, the usual car dealership stuff. Anyhow, we looked at the car, and drove the car. It was what we were looking for. So, the first set of numbers that came across the table was an "out the door" price of over $18,000 with in-house financing. I was a perplexed to say the least. After the salesperson explained about the windshield protection, service plan, processing, etc... that was the price. I still wasn't satisfied and told them that I wasn't looking for all that. They went to the manager, came back with a $16,000 offer and in-house financing. I stated that I didn't want in-house financing, once again and that I wanted to negotiate on the actual price that was listed. So, a trip to the manager and an offer came back that was $15,000 and change and once again the in-house financing. I was ready to leave at this point. The next trip the sales person made to the manager, they actually came back with a sales manager. After some back and forth, they made a flat $15,000 offer. The numbers still weren't making sense to me. I've bought many cars in my life. On a car that was listed for $11,999, there shouldn't be an extra $3000 in processing, tax, title, etc... So, in conclusion, BUYER BEWARE, their E-PRICE is NOT the actual price. They have some sort sales and marketing scheme that is simply to get you in the door and hopefully fall for some sort of nonsense.

    Local BBB

    BBB of Central Illinois

    BBB Reports On

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